Assistant Manager

14 hours ago

Pune, Maharashtra, India Fibe Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Assistant Manager/ Deputy Manager Regulatory Escalation & Complaint Management

Are you experienced in handling RBI, CPGRAM, and Consumer Forum cases?

This is not your typical Team Lead role were looking for someone who can lead our Escalation Desk and ensure every regulatory and customer complaint is handled with precision, empathy, and compliance.

As a Lead (AM/DM) Regulatory Escalation & Complaint Management, you'll be the bridge between customers, internal teams, and regulators, ensuring every concern is addressed with accountability and insight.

What You'll Do

  • Manage the Escalation Desk and handle RBI, CPGRAM, and Consumer Forum cases end-to-end.
  • Drive the Complaints/ORM team's KPIs and KRAs, ensuring timely and accurate resolution.
  • Collaborate closely with the IO (Internal Ombudsman) team to strengthen our governance and response framework.
  • Identify and close process gaps, driving efficiency and customer trust.
  • Analyze complaint data to enhance customer sentiment at the first level of contact.
  • Always uphold a customer-first mindset while maintaining regulatory integrity.

What We're Looking For

  • Minimum 2 years of experience handling RBI, CPGRAM, and Consumer Forum cases.
  • Prior experience working under or alongside the IO (Internal Ombudsman) team.
  • Strong analytical, communication, and leadership skills.
  • A detail-oriented professional who can balance compliance with customer empathy.
  • Qualification: Any Graduate.
  • Location: Pune

  • assistant manager

    2 weeks ago

    Pune, Maharashtra, India Hyatt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist in the smooth and efficient running of the Personnel Department in the Human Resources Division, assisting the Director of Human...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India Mahindra And Mahindra Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Assistant Manager -EOLThe Assistant Manager will be responsible for supporting the day-to-day operations of the company. This includes overseeing staff, managing budgets, and ensuring the smooth running of the business. The role requires strong leadership and organizational skills

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India Mahindra And Mahindra Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Assistant Manager - AssemblyThe Assistant Manager - Assembly will be responsible for overseeing the assembly process, ensuring quality control, and managing the assembly team. They will also be involved in process improvement initiatives and maintaining a safe working environment. The role requires strong leadership and problem-solving skills

  • Assistant Manager

    6 days ago

    Pune, Maharashtra, India MITCON Skills Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionMITCON Skills and Training, part of MITCON CONSULTANCY & ENGINEERING SERVICES LTD, has excelled in consultancy and training since 1982. A leader in skills development, MITCON Skills and Training provides industry-oriented courses and consistently updates the curriculum to meet industry needs. The institution is supported by a team of...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India Mahindra And Mahindra Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Assistant Manager -Automation & ControlThe Assistant Manager - Automation & Control will be responsible for overseeing and managing the automation and control systems within the manufacturing environment. This role will involve developing and implementing automation strategies to optimize production processes and ensure quality control. The ideal candidate...

  • Assistant Manager

    4 days ago

    Pune, Maharashtra, India Hyatt Place Pune Hinjawadi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager at Hyatt Place Pune Hinjawadi, located in Pune. The Assistant Manager will be responsible for overseeing the daily operations of the hotel to ensure smooth and efficient functioning. The role will include managing staff, handling...

  • Assistant Manager

    6 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    PUN - REF80999A_ General Ledger - Assistant Manager Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India EXL Full time

    Job Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their...

  • Assistant Manager

    6 days ago

    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Dynamic & resultsoriented Assistant Manager – B2C Inside Sales & Marketing to lead a highperformance team. Ideal for a proven B2C sales pro with a passion for people management, strategic lead conversion, and executing growthdriven plans.

  • Assistant Manager

    6 days ago

    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We seek a dynamic Assistant Manager – B2C Inside Sales & Marketing to lead a sales team and drive results. Must have proven B2C sales experience, team management skills, and strategy execution ability. Age should be 35 years or below.