Assistant Manager

3 days ago

Pune, Maharashtra, India Fibe Full time

Assistant Manager/ Deputy Manager Regulatory Escalation & Complaint Management

Are you experienced in handling RBI, CPGRAM, and Consumer Forum cases?

This is not your typical Team Lead role were looking for someone who can lead our Escalation Desk and ensure every regulatory and customer complaint is handled with precision, empathy, and compliance.

As a Lead (AM/DM) Regulatory Escalation & Complaint Management, you'll be the bridge between customers, internal teams, and regulators, ensuring every concern is addressed with accountability and insight.

What You'll Do

  • Manage the Escalation Desk and handle RBI, CPGRAM, and Consumer Forum cases end-to-end.
  • Drive the Complaints/ORM team's KPIs and KRAs, ensuring timely and accurate resolution.
  • Collaborate closely with the IO (Internal Ombudsman) team to strengthen our governance and response framework.
  • Identify and close process gaps, driving efficiency and customer trust.
  • Analyze complaint data to enhance customer sentiment at the first level of contact.
  • Always uphold a customer-first mindset while maintaining regulatory integrity.

What We're Looking For

  • Minimum 2 years of experience handling RBI, CPGRAM, and Consumer Forum cases.
  • Prior experience working under or alongside the IO (Internal Ombudsman) team.
  • Strong analytical, communication, and leadership skills.
  • A detail-oriented professional who can balance compliance with customer empathy.
  • Qualification: Any Graduate.
  • Location: Pune

  • Assistant Manager

    1 week ago

    Pune, Maharashtra, India HYATT Hotels Full time

    Organization- Hyatt PuneSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with...

  • Assistant Manager

    7 days ago

    Pune, Maharashtra, India MITCON Skills Full time

    Company DescriptionMITCON Skills and Training, part of MITCON CONSULTANCY & ENGINEERING SERVICES LTD, has excelled in consultancy and training since 1982. A leader in skills development, MITCON Skills and Training provides industry-oriented courses and consistently updates the curriculum to meet industry needs. The institution is supported by a team of...

  • assistant manager

    1 week ago

    Pune, Maharashtra, India Hyatt Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Materials Manager in the planning and procurement of material, including vendor development and administration of contracted...

  • Assistant Manager

    7 days ago

    Pune, Maharashtra, India HYATT Hotels Full time

    Organization- Hyatt PuneSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Materials Manager in the planning and procurement of material, including vendor development and...

  • Assistant Manager

    1 week ago

    Pune, Maharashtra, India Vashi Integrated Solutions Full time

    5 to 7 yearsPuneFull-TimeINR Annual)Admin Coordinator Assistant ManagerJob SummaryWe are seeking a proactive and organized Admin Coordinator – Assistant Manager to support administrative operations across our regional offices. The role involves overseeing daily administrative tasks, ensuring compliance with company policies, and coordinating with various...

  • Assistant Manager

    6 days ago

    Pune, Maharashtra, India B S R & Co. LLP Full time

    Company DescriptionB S R & Co. LLP, a member of the BSR & Affiliates network registered with the Institute of Chartered Accountants of India, is a prominent professional services firm specializing in audit, tax, and advisory services. With a robust presence in 14 cities across India, the firm boasts a team of over 120 partners and more than 5,000...

  • Assistant Manager

    7 days ago

    Pune, Maharashtra, India ADA Tech Solutions Full time

    Dynamic & resultsoriented Assistant Manager – B2C Inside Sales & Marketing to lead a highperformance team. Ideal for a proven B2C sales pro with a passion for people management, strategic lead conversion, and executing growthdriven plans.

  • Assistant Manager

    1 week ago

    Pune, Maharashtra, India Nivasa Group Full time

    Role DescriptionThis is a full-time on-site role for an Assistant Manager - Safety at Nivasa Group, located in Pune. The Assistant Manager - Safety will oversee workplace safety programs, conduct safety training, ensure compliance with environmental health and safety (EHS) standards, and investigate workplace incidents. The role will also involve...

  • Assistant Manager

    7 days ago

    Pune, Maharashtra, India ADA Tech Solutions Full time

    We seek a dynamic Assistant Manager – B2C Inside Sales & Marketing to lead a sales team and drive results. Must have proven B2C sales experience, team management skills, and strategy execution ability. Age should be 35 years or below.

  • Assistant Manager

    3 days ago

    Pune, Maharashtra, India Bhate Rawal & Co LLP Chartered Accountants Full time

    Bhate Rawal & Co LLP is one of the fastest growing CA firms situated in Pune. The firm has diverse spectrum of services ranging from Audits & Assurance, Accounting & Reporting, DT & IDT compliance management, Controls Advisory, Start-up End to End services, Family Office Management, Due Diligence & Business Combinations Advisory etc.Role...