Head Presales

Job Title: Presales Head

Location: Chennai

Department: Presales

Job Type: Full-Time

Who Are We?

At NIBAV, we are revolutionizing residential mobility solutions with our state-of-the-art, compact, and bespoke home elevator designs. With advancements in pneumatic technology, we provide luxury elevators that are accessible and affordable. As of 2024, our global family spans over 2,000 employees across 29 locations in India and 8 countries, including Australia, UAE, Malaysia, Kenya, Mexico, Thailand, US and Canada. Our vision is to make "Luxury in Every Home," bringing high-quality, imported-standard elevators into every Indian home.

Elite Elevators, based in Chennai, specializes in European-standard residential mobility solutions, including home lifts and stair lifts. Manufactured in Pisa, Italy, our products are TUV-certified for safety and tailored for luxury homes, making us India's #1 Home Elevator Company.

As Presales Head, you will play a crucial role in ensuring that our pre-sales operations are aligned with our mission of providing luxury elevators that fit seamlessly into every home.

Why Join Us?

This is an exciting opportunity to lead a high-performing presales team at a fast-growing, global company. Youll have the opportunity to shape and refine presales strategies, mentor and guide the team, and ensure that NIBAVs growth trajectory continues upward through optimized lead management and conversion. Join a passionate and dynamic organization at the forefront of transforming the home elevator industry.

What You'll Do

• Design and execute strategies to achieve sales order targets and revenue growth, ensuring strong performance across the presales team.
• Oversee and streamline lead management processes, ensuring high-quality lead engagement and conversion at each stage of the funnel.
• Drive efforts to maximize lead-to-appointment and appointment-to-order conversion rates, ensuring high levels of success at each touchpoint.
• Monitor and improve the percentage of scheduled appointments that are attended, ensuring optimal show rates.
• Ensure all presales interactions meet defined quality standards through regular evaluations and feedback sessions with the team.
• Track and enhance agent productivity metrics, including average orders per agent and appointment-setting efficiency.
• Manage the handling of urgent and priority leads, ensuring high turnaround times (TAT) for maximum operational efficiency.
• Cross-functional Collaboration: Collaborate with sales and marketing teams to align presales strategies with the company's broader business and revenue objectives.
• Implement training programs to improve the team's product knowledge, skills, and process expertise, ensuring high performance across the board.
• Analyze performance metrics to provide actionable insights that improve team efficiency and lead to better outcomes.

What You'll Bring

• 15+ years of experience in presales, sales, or related roles, with at least 5 years in a leadership capacity.
• Proven expertise in leading presales teams, with a strong focus on driving revenue and operational efficiency.
• Proficiency in managing CRM tools and presales systems, with a deep understanding of sales funnels and appointment-setting processes.
• Strong data-driven decision-making skills, with the ability to analyze performance metrics and derive insights.
• Exceptional communication and presentation skills, with the ability to inspire and lead a team.
• A collaborative mindset, working effectively with cross-functional teams to align objectives and drive growth.
• A proactive and strategic approach to optimizing presales operations and delivering business results.

What Sets You Apart

• A proven track record in driving revenue growth through strategic presales initiatives.
• Expertise in managing quality assurance and maintaining high standards for customer interactions.
• A results-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment.
• Strong leadership skills, with a passion for mentoring and empowering teams to achieve success.

Join Us in Shaping the Future of Residential Mobility

If you are a results-oriented leader with a proven track record in presales and sales, join NIBAV to help us continue to provide luxury home elevators to the world. Lead a talented team, implement strategic initiatives, and drive our mission forward.