Business Process Associate

6 days ago


Hyderabad, Telangana, India Olivaclinics Full time
  • Adherence to roster
  • Login time & Staff Time
  • Break – According to the shift & Break Schedule
  • Average number of Inbound, Outbound & Chat to be taken Daily/Weekly & Monthly Basis
  • Follow up need to be done – as per Lead age & no. of Attempts
  • No. of Attempts on the Non-contact
  • Contact percentage needs to be maintained as per the targets given
  • Process knowledge on the monthly offers, discounts & Services
  • CRM fields need to be updated on all the leads
  • CRM updation as per the transactions done with the client
  • Fix Appointments as per the offer-Clinic-Doctor Availability
  • Reminder sheet needs to be updated as in when appointment booked
  • IVR Transfer Percentage
  • Application Utilization
  • Daily/Weekly/Monthly Walkins
  • Quality Scores
  • Contact Percentage
  • Monthly PKT
  • CSAT Scores
  • Adherence Report

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