
E-Commerce Executive
1 day ago
The E-commerce Executive is responsible for managing the company's online product listings, pricing, promotions, and order processing across e-commerce platforms (such as Amazon, Flipkart, Meesho, company website, etc.). This role ensures smooth online operations, drives sales growth, and maintains excellent customer experience.
Key Responsibilities:
1. Product & Catalog Management
- Create, upload, and update product listings with accurate descriptions, images, pricing, and specifications.
- Ensure proper categorization and keyword optimization for better visibility.
- Monitor product inventory levels and coordinate with the warehouse team for stock availability.
2. Order & Operations Management
- Manage daily order processing, returns, and exchanges.
- Coordinate with logistics partners to ensure timely deliveries.
- Track shipment status and resolve delivery-related issues.
3. Sales & Performance Analysis
- Monitor daily/weekly/monthly sales and performance metrics.
- Identify top-performing products and slow-moving inventory.
- Generate regular reports and share insights for sales improvement.
4. Marketing & Promotions
- Coordinate with the marketing team to plan and execute online promotions, campaigns, and discount strategies.
- Monitor competitor pricing and trends to stay competitive.
- Optimize product pages for SEO and better ranking on e-commerce platforms.
5. Customer Support & Feedback
- Respond to customer queries, reviews, and complaints promptly.
- Ensure a positive shopping experience and maintain high customer satisfaction ratings.
6. Compliance & Platform Coordination
- Stay updated with policies of marketplaces (Amazon, Flipkart, etc.) and ensure compliance.
- Coordinate with marketplace account managers for issue resolution and growth opportunities.
Required Skills & Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- 1–3 years of experience in e-commerce operations, preferably with marketplaces.
- Good knowledge of e-commerce platforms, MS Excel, and order management systems.
- Strong analytical skills and ability to generate performance reports.
- Excellent communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
Key Performance Indicators (KPIs):
- Online sales growth and revenue achievement.
- Order processing accuracy and timely fulfillment.
- Product listing quality score and visibility improvement.
- Customer satisfaction ratings and reduced complaints.
Job Types: Full-time, Permanent
Pay: ₹15, ₹22,000.00 per month
Work Location: In person
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