Tour Sales

Role & responsibilities

ROLE DEFINITION:

Tour Sales & Operations Executive plays a pivotal role in promoting, selling, and managing wildlife and nature-based travel experiences. The role involves client engagement, itinerary design, and coordination with lodges, parks, guides, and logistics partners, and ensuring smooth operations from booking to post-trip follow-up.

The ideal candidate should be passionate about wildlife and conservation, have a solid understanding of eco-tourism destinations, and possess strong organizational and communication skills to ensure seamless and memorable travel experiences.

Key Responsibilities:

1. Sales & Client Engagement

2. Respond promptly to client inquiries via email, phone, and online channels.

• Design and sell customized wildlife and eco-tourism itineraries tailored to client interests, budgets, and travel preferences.

• Prepare detailed quotations, proposals, and travel packages for domestic and international wildlife destinations.
• Maintain relationships with clients to encourage repeat business and referrals.
• Deliver exceptional customer service throughout the sales and travel process.

2. Operations & Coordination

• Confirm and manage bookings with lodges, safari camps, guides, and transport providers.
• Coordinate park permits, safaris, transfers, and field activities.
• Ensure all travel documentation, vouchers, and itineraries are accurate and delivered on time.
• Liaise with on-ground teams to ensure smooth tour execution and resolve any issues.

• Gather and analyse post-tour feedback for service improvement.

3. Product Knowledge & Development

• Research and develop new wildlife products and improve existing itineraries to meet market demand.
• Analyse competitors, understand customer preferences, and recommend product improvements.
• Create ready reckoners, ensuring updated and accurate content for sales and marketing teams.

• Work on rate sheets, ensuring competitive and well-structured pricing strategies.

• Design and manage SIC (Seat-in-Coach) tours, negotiating with suppliers and ensuring cost-effective, high-quality experiences.

4. Vendor Management

• Identify and build relationships with new vendors and partners.
• Negotiate contracts and service-level agreements (SLAs) outlining pricing, deliverables, and quality standards.
• Define and monitor Key Performance Indicators (KPIs) to evaluate vendor performance.
• Maintain a database of reliable suppliers and ensure consistent service quality.

5. Marketing & Content Support

• Collaborate with the marketing team to create wildlife-focused content for brochures, blogs, and social media.
• Provide destination insights and travel tips for marketing campaigns.
  • Support participation in travel fairs, exhibitions, and webinars.
• Build a content bank of photos, videos, and articles related to operated tours and wildlife experiences.

Preferred candidate profile

Qualifications & Experience:

• Bachelors degree in Tourism, Hospitality, Wildlife Management, Environmental Studies, or a related field.

• 1-3 years of experience in tour sales or operations, preferably in wildlife, adventure, or eco-tourism.

• In-depth knowledge of wildlife destinations, parks, and conservation-based experiences in South Asia or Southeast Asia.

• Strong organizational, multitasking, and time management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in MS Office / Google Workspace and familiarity with CRM or booking systems. Preferred Skills:

• Experience working with wildlife lodges, guides, or conservation organizations.

• Familiarity with sustainable and responsible tourism practices.

• Basic understanding of wildlife behaviour, habitats, and biodiversity.

Key Attributes:

• Passionate about wildlife, nature, and conservation.

• Customer-focused with excellent attention to detail.

• Proactive and resourceful under pressure.

• Team-oriented and adaptable to changing operational needs.

• Willingness to travel to wildlife destinations as required.

ISalary - As per currently drawn and industry standards.