Billing Operations Senior Executive

1 week ago


Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Executive - Billing Operations I.Process Simplification and automationJourney creation on App for all LOBs (Chat bot) Communication Simplification for all Bill delivery KCI's All manual processes to be automated and fixing of broken journeys" II. Bill Delivery & TRAI ComplianceComplaince to be maintained as per TRAI guidelines 100% Bill Delivery within the defined TAT Repeat RTO between 2 months < 1% Circle Wise" III. Interaction Reduction80% reduction in Bill delivery interactions 30% reduction in billing related interactions Interaction journey simplification IV. E-Bill Penetration and correction50% Increase Ebill Penetration 100% Email ID correction for all LOBs 80% paper bill reduction Experience LevelSenior Level



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