
Billing Operations Senior Executive
1 week ago
Senior Executive - Billing Operations
I.Process Simplification and automation
- Journey creation on App for all LOBs (Chat bot)
- Communication Simplification for all Bill delivery KCI's
- All manual processes to be automated and fixing of broken journeys"
II. Bill Delivery & TRAI Compliance
- Complaince to be maintained as per TRAI guidelines
- 100% Bill Delivery within the defined TAT
- Repeat RTO between 2 months < 1% Circle Wise"
III. Interaction Reduction
- 80% reduction in Bill delivery interactions
- 30% reduction in billing related interactions
- Interaction journey simplification
IV. E-Bill Penetration and correction
- 50% Increase Ebill Penetration
- 100% Email ID correction for all LOBs
- 80% paper bill reduction
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