Billing Operations Senior Executive

1 week ago


Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Executive - Billing Operations

I.Process Simplification and automation

  • Journey creation on App for all LOBs (Chat bot)
  • Communication Simplification for all Bill delivery KCI's
  • All manual processes to be automated and fixing of broken journeys"

II. Bill Delivery & TRAI Compliance

  • Complaince to be maintained as per TRAI guidelines
  • 100% Bill Delivery within the defined TAT
  • Repeat RTO between 2 months < 1% Circle Wise"

III. Interaction Reduction

  • 80% reduction in Bill delivery interactions
  • 30% reduction in billing related interactions
  • Interaction journey simplification

IV. E-Bill Penetration and correction

  • 50% Increase Ebill Penetration
  • 100% Email ID correction for all LOBs
  • 80% paper bill reduction
Experience LevelSenior Level

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