Service Technician

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.   

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies  

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. 

We are seeking a Service Technician, located at New Delhi.

How Will you make a difference @FARO

• Work from production check lists, procedures, instructions, customer and unit records, diagrams, prints, schematics, computer programs and similar documentation.
• Receive units from customer based on documentation provided through previous customer contact by others.  Document receipt of items and perform diagnostics review of unit to determine operating performance and potential causes and areas of failures.  Tear down units and examine components, testing for proper operation as required.  Replace circuit boards or other components including wiring and mechanical parts.  Make required modifications and reassemble units.  Diagnose hardware and software problems, isolating areas of potential or actual problems and make required modifications to suit current requirements and resolve problems.  Test repaired or modified units, reassemble to suit specifications and issue repaired units for shipping by others.
• Document repairs and annotate customer and product files as required.  Print and include required documentation of repairs and modifications and prepare software and documentation upgrades as required.
• Receive units from production or quality staff where failures occurring during production require unit tear down and complicated repair or replacement of components.  Make required repairs, reassemble unit and document extent of rework required.  Submit unit for continued processing through final production stages as appropriate. 
• Assist other team members by checking work prior to release of repaired or modified units.  Notify engineering of conditions requiring more complex resolution, recurring failures or service issues or identified product limitations.  Propose designs for new service jigs or fixtures.
• Consult with Customer Service Specialists on the determination of resolutions to specific customer problems.
• Prepare any range of required documentation, manually or in computer system to communicate, account for and record testing, calibration and disposition of units.
• Control inventory of departmental equipment and units in for service.  Requisition and maintain supplies of consumable materials used in departmental operations. 

The Position requires :

• Possess Technical Diploma;
• Minimum 1 year experience in technical repairs (eg. electrical);
• Ability to perform routine maintenance, installations, and repairs;
• Experience with diagnostic tools;
• Continuous lifting of very light weight materials, occasional lifting of lightweight materials and some lifting of average weight materials up to 60 lbs, some pushing & pulling and reaching, continuous sitting, occasional standing and some use of hazardous chemicals;
• Good oral communication skill in English language.

FARO offers 

·       In general, a permanent employment contract  

·       Flexible working hours  

·       Training  

Inclusive 

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation.  We believe that we are strongest with a diverse team of employees.  We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. 

Join us. Become part of a dynamic organization that values quality, leadership, teamwork,  honesty and openness as a way of life in conducting our business.