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Customer Relationship Management
2 weeks ago
At Rubik Infotech Pvt Ltd, our vision is to revolutionize the cybersecurity landscape. We imagine a world where businesses thrive without boundaries, propelled by unwavering security assurance. By harnessing cutting-edge technologies and fostering a culture of relentless improvement, we aspire to lead the way in shaping a digitally secure future for organizations worldwide. Our steadfast commitment to innovation, excellence, and customer satisfaction propels us to be the trusted beacon in an interconnected world.
We are looking in for Customer Relationship Executive having atleast 3 years experience in Customer retention and Customer Management.
Job Description :
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
Your tasks :
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Preferred skills and qualifications :
- Prior experience managing a team of customer service representatives.
- Soft skills such as patience, adaptability, and empathy.
- A bachelors degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 3+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the companys strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
