Ecommerce Specialist

Job Title:

e-Commerce Executive / Specialist / Manager
[Online Sales]

Location:
Sector 137, Noida

Job Type:
Full-Time

Min Experience:
1-3 Years [In e-commerce marketplaces like Amazon, Flipkart etc. / No Freshers]

Min Skills:
Excellent Computer Skills, e-Listing and Catalogue Management, 40-65 WPM, Excel & Google Sheets

Salary:
TBD

Incentive:
TBD

Job Overview:

We are seeking a dedicated and detail-oriented
e-Commerce Executive / Specialist / Manager
(Online Sales)
for supporting the day-to-day operations of our online selling business. This includes managing product listings, inventory, customer service, order processing, and maintaining the online storefronts on platforms such as [Amazon, Flipkart, Shopify, Etsy]. The ideal candidate will have a strong background in ecommerce, attention to detail, and the ability to adapt to the fast-paced nature of the online retail industry. We are open to bring talented people with proven experience from other industries and verticals.

Key Responsibilities:

Product Listings and Content Management:

• Create and manage product listings on ecommerce platforms (e.g., Amazon, eBay, Shopify, Etsy).
• Write compelling product descriptions, optimize titles, and create high-quality images.
• Ensure listings are fully optimized for SEO to improve visibility and search rankings.
• Update product listings with accurate pricing, stock information, and product details.
• Regularly update product pages to reflect new arrivals, promotions, or sales events.

Order Processing & Fulfillment:

• Process and fulfill customer orders, ensuring timely and accurate shipment.
• Track orders to ensure on-time delivery, managing any issues or delays.
• Coordinate with the logistics team or third-party fulfillment services for order processing.
• Ensure proper packaging and labeling for shipping.

Inventory Management:

• Maintain accurate inventory records, ensuring products are available for sale.
• Monitor stock levels and reorder products as needed.
• Coordinate with suppliers to ensure timely product restocking.
• Perform regular inventory audits to minimize discrepancies.

Customer Service & Communication:

• Handle customer inquiries via email, live chat, or phone in a professional and timely manner.
• Resolve customer issues and complaints, aiming for high customer satisfaction.
• Process returns, exchanges, and refunds, adhering to company policies.
• Manage customer feedback and reviews, addressing any concerns promptly.

Sales Reporting & Analytics:

• Monitor sales trends, customer behavior, and inventory performance.
• Generate weekly/monthly sales reports to track KPIs and performance metrics.
• Analyze sales data to identify areas of improvement or new opportunities.
• Assist in the development of promotional strategies to boost sales.

Social Media & Marketing Support:

• Support social media campaigns by scheduling posts and engaging with customers.
• Help manage email marketing campaigns, including drafting content and tracking performance.
• Assist in creating promotional materials for special events, sales, or product launches.

Platform Management:

• Stay up to date with best practices and new features on ecommerce platforms.
• Ensure adherence to platform policies and guidelines (e.g., Amazon Seller Policies, eBay Seller Standards).
• Resolve any platform-related issues, such as account restrictions or listing violations.

Skills & Qualifications:

• At least 2-3 years of experience in ecommerce management or assistant roles, with a strong understanding of online selling platforms (Amazon, eBay, Shopify, etc.).
• Proven track record of managing product listings, order processing, and customer service in an online selling environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of ecommerce tools (e.g., Google Analytics, Helium 10, Shopify, ShipStation, etc.).
• Familiarity with SEO techniques and strategies for ecommerce platforms.
• Experience with social media platforms and digital marketing strategies.
• Excellent attention to detail and strong organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and proactive attitude.
• Customer-focused with a positive and professional approach to service.

Additional Requirements:

• Ability to work independently and as part of a team.
• Flexibility and adaptability in a fast-changing ecommerce environment.
• Experience with ecommerce software (e.g., Shopify, Amazon Seller Central, WooCommerce) is a plus.
• Knowledge of photography/editing software (e.g., Adobe Photoshop, Canva) is an advantage.

Why Join Us?

• Competitive salary and incentive structure.
• Opportunities for career advancement and personal development.
• Supportive and dynamic team environment.
• Comprehensive training and ongoing support.

If you are a driven and passionate individual with a knack for growth in online commerce industry, we'd love to hear from you Apply now to join our growing team as an
e-Commerce Executive / Specialist / Manager

[Online Sales].

More About Us?

At Strat & Wolf Private Limited, we have redefined the way brands are built and scaled in the digital age. As an online-exclusive brand incubator, we have demonstrated our specialization in launching an innovative, high-performance brand across various e-commerce platforms. Our unique approach focused on identifying market gaps and creating a brand that resonates with today's savvy online shopper.

In just four short years,
Strat & Wolf
has proven the success of its model, achieving profitability and establishing a strong presence in the e-commerce ecosystem. With a commitment to data-driven decision-making, creative branding, and strategic growth, we have successfully launched more than 2 brands that have achieved rapid traction in the competitive global marketplace.

Now, as we enter a new phase of growth, our focus is on scaling these two brands and later expanding our portfolio to outsiders who want to come to us to get their brands hedged. We leverage our expertise in digital marketing, product development, and online retail strategy to accelerate growth and drive long-term success. At Strat & Wolf, we believe in the power of innovation, agility, and relentless execution—traits that have propelled us forward and will continue to shape our future as we scale.

Join us on our journey as we continue to disrupt traditional brand-building processes and pave the way for a new generation of online-first brands.