Product Expert

7 hours ago

Chennai Tennessee India FULL Creative Full time
Job description

Roles and responsibilities

  • Troubleshoot and replicate issues related to the product and resolve them.

  • Comprehend creative solutions to handle queries from customers and give them an excellent level of service.

  • Attention to detail while trying to figure out the issues and while collaborating with the internal teams.

  • Have thorough knowledge of the product while continuously working towards the product's improvement.

  • Achieve the KPI'S and objectives in the cadence set by the team.

  • Learn and develop problem solving skill sets for product improvement.

  • Flexible and receptive to change for continuous product transformation.

Job requirements

Must have

  • Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)

  • Technical aptitude to troubleshoot application issues.

  • Passion towards amazing customer experience.

  • Good interpersonal skills.

  • Flexible to work 24/7.

  • Good documentation skills to keep track of issues and tickets.

  • Good knowledge on common apps and technologies in a professional environment.

  • Should be willing to work from office once a week.

Workspace requirements

  • Private workroom with the ambience to handle calls.

  • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

  • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).

  • Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works

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