Internal Communications Manager

Manager - Internal Communications

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for ensuring employees within the organization are kept informed and motivated. He/she has various channels via which the same can be accomplished through several channels, such as an intranet, email bulletins, social media, and newsletters.

Role Accountability

1. Act as a facilitator to drive end-to-end employee engagement initiatives within the organization. Delivering consistent approach to all internal communications
2. Manage all communications, collateral and branding for MD town halls and other large internal organizational events
3. Collaborate with cross-functional committees and teams within the organization for execution of specific activities
4. Delivering consistent approach to all internal communications.
5. Manage all internal communications and advisories for all employees as necessary. Initiate employer branding as required
6. Manage all communication around HR campaigns such as annual PMS cycle, employee engagement, GPTW survey etc. End-to-end execution of HR newsletter
7. Update the response on the employee voice portal on a ongoing basis as per the defined TAT
8. Manage the employee intranet portal, Digital display screens ensuring periodic refresh of the content. Ensure process documentation and compliance adherence
9. Vendor management including invoice processing
10. Work towards employer branding initiatives wherever applicable with TA leader & Marketing team
11. Build the internal engagement committees to drive business level interventions, may need to travel as required
12. Own the execution of all the internal leadership events, engagement interventions and Townhalls
13. Work with cross-functional teams and internal committees to execute employee engagement strategy
14. Business off-site planning and budget management
15. Management of the employee engagement budget, track and drive utilization
16. Bench-mark industry practices and introduces new engagement interventions within the organization
17. Managing the event vendors and documentation from audit purpose
18. Plan a calendarized approach for the Engagement initiatives, with a focus on regional locations and off-location employees

Measures of Success

1. Timely roll out of all communications, with approvals in place
2. Quality of communication collateral prepared
3. Effective management of communication channels
4. Employee feedback on events conducted
5. Employee Engagement initiatives outcomes and effectiveness basis the employee survey
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Can deliver impactful communication and have good interpersonal skills
2. Good at planning tasks and managing vendors
3. Analytical & Problem-Solving skills. Innovation and creativity
4. Proficiency in various design software will be handy

Competencies critical to the role

1. Stakeholder Management
2. Creativity
3. Planning & Organizing
4. Collaboration & Teamwork

Qualification

Degree/Diploma in Mass Communication, Journalism, Public Relations or Marketing.

Preferred Industry

Any industry