Blended process- international bpo

5 days ago

Hinjewadi Pune Maharashtra, India ThinkBiz Consulting Full time ₹ 2,40,000 - ₹ 3,84,000 per year

Work Location - Hinjewadi Phase 3, Pune

Role & responsibilities:

  • Resolving billing issues using query solving techniques and providing clear and concise information, answering questions about billing or services.
  • Manage international Blended Process (Voice, Chat and Emails) with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.

Required profile:

  • Min 1 year of international Blended experience (Voice, Chat and Emails)
  • Reviewing account information and answer the queries
  • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
  • Experience resolving customer issues in billing,
  • Demonstrated communication skills.
  • The clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week/Rotational week off).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries.

Perks and benefits:

  • Loyalty Bonus 20k
  • Convenient Commute: 2-way cab facility for safe and hassle-free travel
  • Career Growth: Ample opportunities for learning, development and career advancement

Interview Rounds:

1st Round - UAT / Operations

2nd Round - Versant [Need to score 60]

NOTE: There are no incentives in this process.

Virtual interview

Immediate joiner

Send cv

Job Types: Full-time, Permanent

Pay: ₹20, ₹32,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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