Bpo Blended Process

2 days ago

Mumbai Maharashtra, India The pathfinder Full time

**Job Description: BPO Blended Process (Night Shift/Rotational Shift)**

**Position**: Customer Service Representative (Blended Process)
**Shift**: Night Shift/Rotational Shift
**Salary Range**: ₹18,000 - ₹25,000 per month
**Location**: [Company Location]

**Key Responsibilities**:

- Handle inbound and outbound calls in a blended process environment.
- Provide excellent customer service, addressing queries and concerns effectively.
- Resolve customer issues while ensuring high satisfaction levels.
- Ensure adherence to quality standards and processes.
- Maintain accurate records of customer interactions and transactions.
- Meet and exceed performance targets related to call quality, resolution time, and customer satisfaction.
- Participate in training and development programs to enhance skills and product knowledge.

**Skills & Qualifications**:

- **Education**: HSC/Graduate (Any stream).
- **Communication Skills**: Excellent spoken and written communication in English (additional languages are a plus).
- **Technical Skills**: Basic knowledge of computers and MS Office.
- **Behavioral Traits**: Strong interpersonal skills, a customer-first attitude, and the ability to multitask.
- **Flexibility**: Willingness to work in night shifts and rotational shifts.

**Preferred**:

- Prior experience in a BPO or customer service environment is a plus.
- Ability to work well under pressure and meet deadlines.

**Benefits**:

- Competitive salary with performance-based incentives.
- Comprehensive training and development programs.
- Opportunities for career growth and progression.
- Friendly and inclusive work environment.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

**Location**:

- Mumbai, Maharashtra (required)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 9068709779

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