Cluster Sales Manager-Mumbai

2 days ago

Mumbai, Maharashtra, India O2 Spa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Cluster Sales Manager ODE Spa Wellness

Department: Operations Sales

Reporting To: Operations Head

Location: Mumbai

Company: Ridhira Group ODE Spa Wellness

Job Purpose:

To own the P&L, Sales & revenue, oversee and manage the day-to-day operations of multiple ODE Spa Wellness outlets within a designated cluster. Responsible for driving revenue, ensuring consistent service delivery, managing teams, optimizing resources, and maintaining the brands high standards.

Key Responsibilities:

Operational Management:

  • Drive the team of multiple outlets on their daily, weekly and monthly targets.
  • Hands on experince in P&L and EBITDA.
  • Monitor daily operations across assigned outlets to ensure smooth functioning.
  • Implement and maintain standard operating procedures (SOPs) across all location.
  • Ensure compliance with hygiene, safety, and wellness protocols.
  • Conduct regular audits and inspections to maintain service quality.

People Management:

  • Lead, mentor, and motivate Spa Managers and therapists across all outlets.
  • Oversee staffing needs, manage schedules, and ensure effective team utilization.
  • Facilitate training programs in collaboration with HR for continuous skill development.

Sales & Business Development:

  • Achieve revenue targets for all outlets within the cluster, daily, weekly & monthly.
  • Drive local marketing initiatives, promotions, and wellness packages to increase footfall.
  • Build and maintain relationships with high-value clients and corporate partners.

Customer Experience:

  • Ensure high standards of customer service and satisfaction.
  • Handle escalated client concerns or complaints professionally.
  • Collect and act on customer feedback to improve services.

Inventory & Resource Management:

  • Monitor usage and requisition of spa materials and products.
  • Coordinate with procurement for timely stock replenishment.
  • Reduce wastage and control operating costs.

Reporting & MIS:

  • Maintain accurate records of revenue, client data, team performance, and expenses.
  • Submit periodic reports to the Regional/Operations Head.
  • Use CRM tools and dashboards to track KPIs.

Key Skills & Competencies:

  • Strong leadership and team management
  • Operational excellence
  • Sales and customer service orientation
  • Problem-solving and decision-making skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage priorities

Qualifications:

  • Bachelors Degree in Hospitality, Wellness, or related fields
  • MBA/PG Diploma in Operations or Management is an added advantage
  • Minimum 57 years of experience in spa/wellness/hospitality industry with at least 2 years in a multi-unit leadership role

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