Central Operations Manager

2 weeks ago

Bengaluru, Karnataka, India JustVend Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary:

The Central Warehouse Operations Manager is responsible for overseeing and optimizing warehouse operations across multiple cities. This role ensures smooth inventory management, efficient product onboarding, and adherence to company-defined Key Performance Indicators (KPIs). The ideal candidate will serve as a strategic and operational leader, supporting city directors, mitigating losses, and resolving high-level operational challenges.

Key Responsibilities

Warehouse Oversight:

Manage and streamline warehouse operations across all city locations to ensure consistency, efficiency, and alignment with company standards.

  • Oversee daily operations across all city warehouses

  • Ensure standardized processes across locations

  • Implement and monitor SOPs & % adherence to SOPs

  • Warehouse productivity (orders/hour or shipments/hour)

  • Order fulfillment accuracy

Inventory Management:

Monitor and enhance stock control procedures, ensuring accurate inventory levels and minimizing shrinkage, theft, and misplacement.

  • Maintain accurate and real-time inventory records

  • Oversee inventory reconciliation across cities

  • Monitor slow-moving and dead stock & Inventory accuracy, rate (>98%)

  • Shrinkage/loss % & - Inventory turnover ratio

Product Onboarding & Performance Monitoring

  • Oversee the standardized onboarding of new products across warehouses,  ensuring timely and accurate data entry and storage

  • Track and analyze operational KPIs across all warehouses; implement improvements based on performance data.

Audit & Compliance:

Conduct regular audits and spot checks to ensure operational compliance, accuracy in reporting, and adherence to internal controls

  • Conduct scheduled and surprise audits

  • Verify compliance with safety, security, and operational standards

  • Cross-check internal reports & Number of audits conducted vs. planned

  • Compliance rate (%) & Audit discrepancy closure TAT

Stakeholder Management & Issue Resolution

-
Guide and support warehouse managers and teams

  • Coordinate with city directors for operational escalations

  • Lead training programs for operational excellence & - Employee performance and retention

  • Act as the final escalation point for Warehouse related issues beyond scope of city directors, inculding major losses, critical system failures or team mis management. & - Escalation resolution TAT

Team Leadership: & Process Improvement:

-Identify inefficiencies and develop strategies to enhance warehouse workflows,

-labour productivity, and cost-effectiveness, Support and coach warehouse managers,

-Fostering a culture of accountability, ownership, and continuous improvement.

Cross-Functional Collaboration:

Work closely with procurement, logistics, and finance teams to ensure operational alignment and resolve any supply chain bottleneck

Qualifications:

Bachelor's degree in Supply Chain Management, Operations, Logistics, or a related field (Master's preferred).

5+ years of experience in multi-location warehouse or logistics management.

Strong understanding of inventory control, warehouse systems, and KPI management.

Proven ability to lead cross-functional teams and manage high-pressure escalations.

Excellent analytical, organizational, and communication skills.

Proficiency in warehouse management systems (WMS), ERP tools, and Microsoft Excel.

Key Competencies:

Strategic Thinking , Operational Excellence , Leadership and Team Development

Data-Driven Decision Making , Crisis and Escalation Management, Attention to Detail

  • Strong Ethical Standards

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