Central Operations Manager

2 weeks ago

Bengaluru, Karnataka, India JustVend Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary:The Central Warehouse Operations Manager is responsible for overseeing and optimizing warehouse operations across multiple cities. This role ensures smooth inventory management, efficient product onboarding, and adherence to company-defined Key Performance Indicators (KPIs). The ideal candidate will serve as a strategic and operational leader, supporting city directors, mitigating losses, and resolving high-level operational challenges.Key ResponsibilitiesWarehouse Oversight:Manage and streamline warehouse operations across all city locations to ensure consistency, efficiency, and alignment with company standards.Oversee daily operations across all city warehousesEnsure standardized processes across locationsImplement and monitor SOPs & % adherence to SOPsWarehouse productivity (orders/hour or shipments/hour)Order fulfillment accuracyInventory Management:Monitor and enhance stock control procedures, ensuring accurate inventory levels and minimizing shrinkage, theft, and misplacement.Maintain accurate and real-time inventory recordsOversee inventory reconciliation across citiesMonitor slow-moving and dead stock & Inventory accuracy, rate (>98%)Shrinkage/loss % & - Inventory turnover ratioProduct Onboarding & Performance MonitoringOversee the standardized onboarding of new products across warehouses,  ensuring timely and accurate data entry and storageTrack and analyze operational KPIs across all warehouses; implement improvements based on performance data.Audit & Compliance:Conduct regular audits and spot checks to ensure operational compliance, accuracy in reporting, and adherence to internal controlsConduct scheduled and surprise auditsVerify compliance with safety, security, and operational standardsCross-check internal reports & Number of audits conducted vs. plannedCompliance rate (%) & Audit discrepancy closure TATStakeholder Management & Issue Resolution-Guide and support warehouse managers and teamsCoordinate with city directors for operational escalationsLead training programs for operational excellence & - Employee performance and retentionAct as the final escalation point for Warehouse related issues beyond scope of city directors, inculding major losses, critical system failures or team mis management. & - Escalation resolution TATTeam Leadership: & Process Improvement:-Identify inefficiencies and develop strategies to enhance warehouse workflows,-labour productivity, and cost-effectiveness, Support and coach warehouse managers,-Fostering a culture of accountability, ownership, and continuous improvement.Cross-Functional Collaboration:Work closely with procurement, logistics, and finance teams to ensure operational alignment and resolve any supply chain bottleneckQualifications:Bachelor's degree in Supply Chain Management, Operations, Logistics, or a related field (Master's preferred).5+ years of experience in multi-location warehouse or logistics management.Strong understanding of inventory control, warehouse systems, and KPI management.Proven ability to lead cross-functional teams and manage high-pressure escalations.Excellent analytical, organizational, and communication skills.Proficiency in warehouse management systems (WMS), ERP tools, and Microsoft Excel.Key Competencies:Strategic Thinking , Operational Excellence , Leadership and Team DevelopmentData-Driven Decision Making , Crisis and Escalation Management, Attention to DetailStrong Ethical Standards

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