Customer Care Executive

About the Company

Fine Acers Private Limited has emerged as a leading developer based in Jaipur, Rajasthan, and is India's fastest-growing and most versatile resort development company. We offer some of the most sought-after luxury destinations, operated by international hospitality brands, at exotic locations worldwide. With over 15 years of experience in real estate and hospitality, our passion for creating lifelong income opportunities for investors has driven us to introduce a revolution in the luxury resort space. The company's vision is to establish itself as a prominent player in the hotel and resort industry by acquiring and developing approximately 5,000 keys across properties by 2030. As a leading luxury resort investment company, Fine Acers is dedicated to providing its investors with unparalleled value and peace of mind.

The benefits of investing with Fine Acers include:

 Property appreciation with robust and consistent cashback returns

 Annualcomplimentary stays at our luxurious resorts

 Theprivilege of hosting major event (including destination wedding accommodation, venue and lawn only) at our resorts once in a lifetime without any additional charge of hiring venue.

 Hassle-free property maintenance with zero maintenance charges Fine Acers pioneered the sale-leaseback model for resort properties and has expanded its presence across diverse destinations.

From the regal charm of Jaipur, the enchanting landscapes of Udaipur and Jawai, and the spiritual ambience of Pushkar, to the scenic beauty of Coorg- known as the "Scotland of India"- our resorts offer unparalleled luxury and investment potential.

About the Role

Fine Acers is hiring a Customer Care Executive who can deliver exceptional service, build strong client relationships, and play a pivotal role in creating memorable customer experiences. This role is ideal for someone who thrives on meaningful conversations, understands high-touch service, and can convert interest into trust — and trust into action. You'll be the voice of Fine Acers, helping shape how customers perceive our brand and offerings.

Key Responsibilities

 Serveas the first point of contact for prospective and existing customers, primarily via phone calls.

 Engage inbound leads and initiate outbound calls to promote Fine Acers' loyalty programs and offerings.

 Convert interest into action — with a focus on repeat purchases, upsells, and long-term customer relationships

.  Educate customers about the value and exclusivity of Fine Acers offerings and lifestyle experiences.

 Maintain detailed call logs, track lead stages, and update the CRM with relevant insights.

 Meetandexceed weekly and monthly conversion and loyalty sales targets.

 Provide customer feedback to internal teams to help improve offerings, communication, and experiences.

 Assist in the optimization of calling scripts and engagement flows based on customer response patterns.

What We're Looking For

 1–3years of experience in customer service, inside sales, or telemarketing with a strong sales orientation.

 Proven ability to convert leads, handle objections, and close conversations with outcomes.

 Excellent verbal communication in English (additional languages are a plus).

 Comfort with CRM tools, call tracking systems, and structured follow-ups.

 Empathyfor the customer, but a drive for results.

 Ability to operate in a fast-moving, early-stage company where processes are still evolving.

 Background in luxury, real estate, travel, hospitality, or lifestyle products is a strong advantage

Job Type: Full-time

Pay: ₹15, ₹25,235.02 per month

Experience:

• Customer support: 3 years (Required)
• Cold calling: 3 years (Required)
• Real estate sales: 3 years (Required)

Language:

• English (Required)

Location:

• Nirman Nagar, Jaipur, Rajasthan (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person