
Customer Service Representative
2 weeks ago
- Handle inbound calls, emails, and walk-in inquiries from potential and existing clients.
- Understand client requirements and suggest suitable property options.
- Schedule, coordinate, and follow up on property site visits.
- Maintain accurate client records and update CRM systems.
- Assist clients with documentation, agreements, and KYC formalities.
- Resolve customer queries, complaints, and escalate issues when necessary.
- Coordinate between sales, legal, and finance teams to ensure smooth transactions.
- Provide post-sales support including payment updates and handover assistance.
- Collect and record client feedback to improve service quality.
Key Requirements
- Proven experience (1–3 years) in customer service, preferably in real estate, banking, or hospitality.
- Strong communication and interpersonal skills (fluent in English, Hindi, and local language preferred).
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office and CRM software.
- Customer-focused attitude with problem-solving skills.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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