Client Services Supervisor

19 hours ago

Ahmedabad, Gujarat, India Actide International Full time ₹ 12,00,000 - ₹ 24,00,000 per year


Job Description:

The Client Services Supervisor is accountable oversight of the Client Services team during the nightshift, a group which is responsible supporting order fulfillment for U.S. based Mortgage Appraisal Operations. The Client Services Supervisor will leverage their own experience and learned techniques to ensure the Client Services team is performing at top levels and managing workload within SLA while exceeding KPI Expectations (Quality & Speed based). The Client Services Supervisor will also evaluate the consistency, accuracy and completeness of the work completed by the Client Services team through routine audits and will also support the team with side by side working sessions.

  • Monitor the nightshift Client Services team to ensure the team is productive and is following all policies and requirements.
  • Notating performance, compliance, or attendance issues to the Senior Manager of Client Services.
  • Supporting the team by answering questions, escalating questions that raise uncertainty to appropriate support resources.
  • Educate all Appraisal Support Specialists & Vendor Relations Specialists on best practices in terms of researching answers independently while and doing so real time as a support resource whenever necessary.
  • Perform daily sample audits of reviewed files by function to determine if process is being followed, potential for process improvement or knowledge/performance gaps.
  • Direct traffic to ensure all available resources are being utilized maximally and in a manner that keeps performance within designated SLAs.
  • Capture all coaching and learning moments within specified knowledge libraries.
  • Become intimately familiar with and a subject matter expert in all core responsibilities of Appraisal Support & Vendor Relations Specialists.
  • Reserve 75% minimum of each shift for production.
  • Promote a social environment whereby questions are asked when uncertainties surface.
  • Perform additional duties as required by the Senior Manager of Client Services or other leadership.

General Requirements:
 Fluency in English and excellent written and verbal communication skills. (Required)
 Proficient in Microsoft Office Suite or related software. (Required)

Excellent organizational skills and attention to detail. (Required)
 Understanding of SaaS operating models and order management practices. (Required)
 Deep knowledge of the Appraisal Management Process. (Required)
 Extensive experience with customer service, pipeline management and client facing activities. (Required)
 Related experience relevant to Residential Mortgage lending operations. (Required)
 Meticulous attention to detail for identifying errors and omissions. (Required)
 Experience with supervising moderately sized groups. (Required)
Education:
 Minimum Requirement: Master's Degree or MBA
 Preferred: Master's Degree or MBA

Who you are:
 Future leader with a go-getter mentality that does constantly lives in a state of proactivity.
 Passionate individual who truly wishes to make a positive impact within a rapidly growing organization.
 A deep need to understand the why and not just the how.
 Inquisitive by nature, always asking questions to learn about the industry, process, and product.
 Always willing to roll up your sleeves and do the jobs that no one else wants to do.
 Analytical mindset with a thirst for solving unique and challenging problems.


  • Client Services Intern

    22 hours ago

    Ahmedabad, Gujarat, India Wisdom Financial Services Private Limited Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company: Wisdom Financial Services Pvt LtdLocation : AhmedabadRole: Intern - Client Service (Backoffice)What is the role objective?To be able to execute all client service functionsAcceptance & filling up applications, client queries and complaints. Proper scrutiny & other quality checks for an application form.Should be able to handle inbound/ outbound...

  • Supervisor

    1 week ago

    Ahmedabad, Gujarat, India Citrin Cooperman Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:1040 HNI Supervisor-About the firm:Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,500 employees in 22 U.S. and International offices. This year, we were rated one of the Top 50 Best Companies to work for according to We are always looking for new team...

  • Client Servicing Executive

    3 days ago

    Ahmedabad, Gujarat, India ONE ADVERTISING AND COMMUNICATION SERVICES Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Handling the clientele of design & videos, explaining clear client briefs to team.Prepare weekly reports, milestone deliveries, invoice generation.Involved in brainstorming, design, and cross checking and delivering it on time for all clients.Maintained reports of campaigns for multiple clients.Collaborating with team leaders and directors in quarterly...

  • Sales And Client Servicing Executive

    3 days ago

    Ahmedabad, Gujarat, India VAS Consultancy Services Full time ₹ 4,32,000 per year

    VAS Consultancy, a 10-year BFSI advisory firm, is hiring Sales & Service Executives for its operations in Ahmedabad. Handle inbound/outbound calls, client queries, renewals, and sales conversions. Up to 3 LPA + incentives.

  • Client Services Manager

    3 days ago

    Ahmedabad, Gujarat, India E2M Solutions Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    E2M is not your regular digital marketing firm. We're an equal opportunity provider, founded on strong business ethics and driven by more than 300 experienced professionals.Our client base is made of digital agencies that need help with solving their bandwidth problems, cutting overheads, and increasing profitability. We need diligent professionals like you...

  • Client Servicing Executive

    23 hours ago

    Ahmedabad, Gujarat, India Abhishek Graphics Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Role Overview: As a Client Servicing Executive, you will play a crucial role in ensuring client satisfaction and fostering long-term business relationships. Your primary responsibility will be to understand client needs and effectively communicate and advocate for our services. Key Responsibilities: - Possess a strong command of written and spoken English to...

  • Site Supervisor

    24 hours ago

    Ahmedabad, Gujarat, India Absolute Civil & Interiors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Site Supervisor at Absolute Civil & Interiors, your role will involve overseeing daily operations on construction and interior design sites in Vadodara. You will ensure projects are completed on time and within budget by supervising laborers, coordinating with engineers and contractors, and maintaining detailed project documentation. Your...

  • Operations Supervisor

    1 week ago

    Ahmedabad, Gujarat, India Leaders' Lab Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionLeaders' Lab is a Business Consulting organization founded in 2018, that originated from a conversation amongst friends. Leveraging the inherent power of community, the Lab focuses on developing leadership skills crucial for substantial growth in business.Role DescriptionThis is a full-time on-site role for an Operations Supervisor,...

  • client service and operations

    2 weeks ago

    Ahmedabad, Gujarat, India Unified Brainz Virtuoso Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Experience Requirements Minimum: 1 – 3 years Industry Preference: Open (experience in client servicing, administrative support, orback-office preferred) Language Proficiency: English (fluency in verbal and written communication)Job SummaryWe are seeking a proactive Client Service and Operations Executive to join our team. Thisrole involves...

  • Client Services Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Immersive Exhibits Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionImmersive Exhibits is a full-serviceExhibition Stand Design & Build Agencybased in Ahmedabad, delivering impactful and unforgettable brand experiences for over10+ years. We specialize in transforming ideas into visually impressive exhibition stands through a complete in-house process — from conceptual design to final installation. Our...