Assistant Manager

1 week ago

Gurgaon, Haryana, India Paras Health Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Paras Health is hiring.

Location: Gurgaon.

Role Summary:

The Assistant Manager Guest Relations is responsible for ensuring exceptional patient and visitor experience, smooth front office operations, and effective coordination with clinical and non-clinical teams. The role requires strong communication skills, proficiency in MS Excel & PowerPoint for reporting/presentations, and the ability to manage guest relations activities in a hospital environment.

Key Responsibilities:

  • Supervise and manage the Guest Relations team for patient care and satisfaction.
  • Ensure a seamless patient journey from registration, admission, treatment support to discharge.
  • Handle patient/attendant queries, grievances, and escalations with professionalism.
  • Prepare MIS reports, dashboards, and presentations for management review (using Excel & PPT).
  • Coordinate with clinical teams, billing, TPA, and administration to resolve patient issues promptly.
  • Implement and monitor service quality standards to enhance patient experience.
  • Train and guide Guest Relation Executives in communication, empathy, and service delivery.
  • Conduct regular patient feedback surveys and share actionable insights with management.
  • Support hospital branding initiatives by ensuring high service standards.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong presentation (PowerPoint) and analytical/reporting skills (Excel).
  • Leadership and team management abilities.
  • Problem-solving and patient-centric approach.
  • Ability to work in a high-pressure hospital environment.

Qualification & Experience:

  • Master's in Hospital Administration (MHA) – mandatory.
  • 6+ years of experience in Guest Relations/Patient Experience in a hospital setup.
  • Hands-on experience with MS Excel (dashboards, pivot, analysis) and PowerPoint presentations.
  • Experience in handling escalations and improving patient satisfaction scores.

Regards

Shobhit Nayal

  • assistant manager

    2 weeks ago

    Gurgaon, Haryana, India Hyatt Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Housekeeping is responsible to assist the Housekeeping Manager in managing the day-to-day operation of the...

  • assistant manager

    2 days ago

    Gurgaon, Haryana, India Hyatt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Stewarding is responsible to assist the Stewarding Manager in managing the Stewarding Department as an efficient, and...

  • Assistant Manager

    6 days ago

    Gurgaon, Haryana, India maxlifeins Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Assistant Manager - Program Management Assisting in Program management office in day to day activities 

  • Assistant Manager

    2 days ago

    Gurgaon, Haryana, India InvestoXpert Advisors Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionFounded in 2016, InvestoXpert Advisors Pvt Ltd serves as a one-stop solution for real estate needs. The company offers comprehensive support for property renting or buying, interior solutions, and financial assistance for loans and registrations. InvestoXpert operates through an online platform providing well-researched and updated...

  • Assistant Manager

    5 days ago

    Gurgaon, Haryana, India c0f7877b-550c-4d39-a4d6-8413358b7a04 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionIndian Realty Group Venture is a leading real estate advisory firm based in Gurugram. We specialize in providing real estate advisory services to clients of leading banks, NBFCs, independent financial advisors, and CA's. Our expertise includes high-end residential properties, farmhouses, commercial leasing, NPA and preleased properties in...

  • Assistant Manager

    2 days ago

    Gurgaon, Haryana, India ABEX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    **We are hiring on behalf of a leading product company for the position of Assistant Manager – Influencer Marketing in GurgaonJob Title:**Assistant Manager – Influencer MarketingLocation:Gurgaon (Udyog Vihar Phase 3)Overview:We are looking for a creative and dynamic Assistant Manager – Influencer Marketing to join our marketing team. You will manage...

  • Assistant Manager

    2 weeks ago

    Gurgaon, Haryana, India CoCubes Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Open Positions » Assistant Manager - Vocational AssessmentsRole Description of Assistant Manager - Vocational AssessmentsAs Assistant Manager - Vocational Assessments, your primary role would be to take ownership of back end operations/ processes of Sector Skills council clients assigned.Primary ResponsibilitiesCoordinate with various Training Partners and...

  • Assistant Manager

    2 weeks ago

    Gurgaon, Haryana, India CoCubes Technologies Full time

    Open Positions » Assistant Manager - Client Servicing for Sector Skills CouncilRole Description of Assistant Manager - Client Servicing for Sector Skills CouncilAs Assistant Manager - Client Servicing for Sector Skills Council, your primary role would be to take ownership for sourcing Assessors for Sector Skills council clients assigned to you.Primary...

  • Assistant Manager

    2 weeks ago

    Gurgaon, Haryana, India CoCubes Technologies Full time

    Open Positions » Assistant Manager - Client RelationsRole Description of Assistant Manager - Client RelationsAs an Assistant Manager - Client Relations, your role would primarily be to take ownership of end to end delivery for corporate clients assigned to you. You would also build and grow key account relationships by helping them hire and engage students...

  • Assistant Manager

    3 days ago

    Gurgaon, Haryana, India BSR & Co Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionJob details •Proposed designationAssistant Manager•Role typeIndividual contributor and Supervisory•Reporting to Manager•Geo to be supportedAustralia•Work timingsFull timeResponsibilitiesRoles & responsibilities •Undertake smaller and medium-sized assignments independently or assist in larger assignments reporting to a Manager or...