Assistant Manager

4 days ago

Gurgaon, Haryana, India Paras Health Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Paras Health is hiring.

Location: Gurgaon.

Role Summary:

The Assistant Manager Guest Relations is responsible for ensuring exceptional patient and visitor experience, smooth front office operations, and effective coordination with clinical and non-clinical teams. The role requires strong communication skills, proficiency in MS Excel & PowerPoint for reporting/presentations, and the ability to manage guest relations activities in a hospital environment.

Key Responsibilities:

  • Supervise and manage the Guest Relations team for patient care and satisfaction.
  • Ensure a seamless patient journey from registration, admission, treatment support to discharge.
  • Handle patient/attendant queries, grievances, and escalations with professionalism.
  • Prepare MIS reports, dashboards, and presentations for management review (using Excel & PPT).
  • Coordinate with clinical teams, billing, TPA, and administration to resolve patient issues promptly.
  • Implement and monitor service quality standards to enhance patient experience.
  • Train and guide Guest Relation Executives in communication, empathy, and service delivery.
  • Conduct regular patient feedback surveys and share actionable insights with management.
  • Support hospital branding initiatives by ensuring high service standards.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong presentation (PowerPoint) and analytical/reporting skills (Excel).
  • Leadership and team management abilities.
  • Problem-solving and patient-centric approach.
  • Ability to work in a high-pressure hospital environment.

Qualification & Experience:

  • Master's in Hospital Administration (MHA) – mandatory.
  • 6+ years of experience in Guest Relations/Patient Experience in a hospital setup.
  • Hands-on experience with MS Excel (dashboards, pivot, analysis) and PowerPoint presentations.
  • Experience in handling escalations and improving patient satisfaction scores.

Regards

Shobhit Nayal

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