Reservation executive

2 weeks ago


Thiroor Thrissur Kerala, India Apple Land city Full time ₹ 1,20,000 - ₹ 1,50,000 per year

Core Responsibilities

  • Managing Bookings: Handle reservation requests via phone, email, or online platforms, ensuring accuracy and timeliness.
  • Confirmations & Modifications: Send booking confirmations, process changes, and manage cancellations efficiently.
  • Customer Service: Address inquiries, resolve issues, and provide detailed information about room types, rates, and amenities.
  • Coordination Across Departments: Liaise with front desk, housekeeping, and sales teams to ensure room availability and guest satisfaction.
  • Record Keeping: Maintain up-to-date records of reservations, guest preferences, and special requests.

Strategic & Analytical Duties

  • Inventory Management: Monitor room availability and optimize occupancy rates using reservation software.
  • Revenue Optimization: Apply pricing strategies and upsell premium rooms or packages when possible.
  • Reporting: Generate reports on booking trends, occupancy rates, and customer feedback to support decision-making

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month



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