Reservation Executive

2 days ago

Calicut Kerala, India VOYE HOMES Full time

**Required Skills & Qualifications**:

- 0-1 year of experience in reservations, hospitality, or a related field.
- Strong communication skills in English (knowledge of additional languages is a plus).
- Basic knowledge of reservation systems and booking management software.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Attention to detail and a customer-first mindset.

**Key Responsibilities**:

- Handling Reservations and Booking Management
- Process and confirm reservations across multiple booking channels.
- Update guest details, ensure accurate documentation, and manage payment collection.
- Handle modifications, cancellations, and refunds as per company policies.
- Create and maintain booking details in our reservation software.
- Respond promptly to guest inquiries regarding room availability, rates, and services.
- Assist guests with special requests, including early check-in, late check-out, and room preferences.
- Provide clear and accurate information on property policies, amenities, and travel assistance.
- Communicate booking details with guests and ensure a hassle-free reservation experience.
- Work closely with the Revenue & Sales teams to ensure smooth booking confirmations.
- Coordinate with the Operations team to facilitate seamless check-in and check-out experiences.
- Share guest preferences and special requests with relevant teams for enhanced customer satisfaction.
- Maintain daily logs of reservations, cancellations, and guest inquiries.
- Track booking trends and provide insights on occupancy and demand patterns.
- Ensure accurate record-keeping and data entry in reservation systems.
- Ensure all bookings adhere to VOYE HOMES’ reservation, cancellation, and refund policies.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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