Network Operations Center

2 days ago

Bengaluru, Karnataka, India iBUS Full time

About Us:

iBUS is a digital infrastructure company with a vision to connect everyone, everything, everywhere. We aim to bridge the digital divide by providing scalable connectivity solutions. As a pioneer in the 5G convergence landscape, we specialize in building interoperable digital connectivity infrastructure.

One of our core services is being a leading neutral host In-Building Solutions (IBS) provider in India. We offer comprehensive in-building solutions to various sectors, including real estate buildings, hospitals, hotels, commercial spaces, educational institutions, and government buildings nationwide.

Additionally, we are a leading Managed Wi-Fi services provider, delivering reliable and high-speed Wi-Fi connectivity. Our focus extends to location-based services that enhance user experiences and improve business operations. We have extensive coverage in the hospitality sector, and we cater to education campuses, co-working spaces, and co-living spaces as well.

Through the integration of our existing in-building and Wi-Fi services and data solutions, we are revolutionizing business operations. With the necessary regulatory authorizations, iBUS is driving innovation and transforming the digital landscape for businesses across various industries.

Roles & Responsibilities:

  • Serve as the second line of support, handling escalations from Level 1 Engineers.
  • Troubleshoot and resolve advanced technical issues related to [systems/networks/applications— specify].
  • Monitor system performance and perform preventive maintenance to ensure uptime and reliability. Collaborate with Level 3 Engineers and vendors for problem resolution and root cause analysis. Document troubleshooting steps, resolutions, and create knowledge base articles for future reference.
  • Support the deployment and configuration of hardware, software, and network equipment.
  • Assist in system upgrades, patch management, and security updates.
  • Provide technical guidance and mentorship to Level 1 Engineers.
  • Participate in on-call rotation and incident response as required.
  • Ensure compliance with company policies, standards, and security protocols

Skills & Qualification:

  • Bachelor's degree in IT/CS or equivalent experience.
  • 3–5 years in technical support or system/network administration.
  • Certifications such as CCNA, MCSA, CompTIA Network+, or equivalent.
  • Proficiency in [Windows/Linux, networking protocols, cloud platforms—customize].
  • Strong problem-solving and communication skills.

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