hiring Customer Support Associate

2 days ago

Navi Mumbai, Maharashtra, India Wipro Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job description

PRINCIPAL RESPONSIBILITIES:

  • Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
  • Understand customer queries received through calls and act accordingly.
  • Maintain a healthy and clean work environment & adhere to company policies and procedure.
  • Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

  • Excellent communication skills.
  • Comprehension - Ability to clearly understand the problem statement
  • Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
  • Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
  • Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
  • Desired Skills: -
  • Self-Discipline
  • Learning and decision making
  • Patience and action oriented
  • Technical skills: -
  • Basic Working knowledge of Computer &
  • Knowledge of desktop computer system

CANDIDATE SPECIFICATION

  • Must have
  • Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
  • Comprehension skills to understand & communicate with all customers effectively.
  • Telephone etiquettes.
  • Good to have
  • Worked in Airlines Industry/ (reservation & ticketing)
  • IATA certified/Trained on foundation/consultant course (Airlines business)
  • Work on track & trace ( for logistic business)
  • Experience of 1-4 years desirable.
  • Experience in international call center will be an advantage.
  • Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
  • Experience of Air travel would be desired.
  • Knowledge of Western culture would be an added advantage. (USA/UK culture)
  • Donts
  • Poor grammar and Windows Skills
  • Issues with comprehending & communicating effectively with the customer.
  • Not Eligible - MBA, BTech, BCA, BSc IT & CS, BE., MTech, MCA, CA

Important notes:

-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.

-Should be within Transport Boundary.

-IATA certification or Experience in airline ticketing would be an added advantage.

-Job location: Airoli Mindspace

-WFO

-Immediate joiners preferred.

Drop your resume on the mentioned number

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