Cluster Head

3 days ago

Mumbai Pune Surat, India Ujjivan Small Finance Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary:

The Cluster Head Retail Institutions and Government Banking is responsible for leading and managing banking operations, business development, and client relationship management for retail institutions and government sector clients within the assigned cluster. This role focuses on driving growth, enhancing customer service, and ensuring compliance with regulatory and organizational policies.

Key Responsibilities:

  • Lead and oversee the retail institutional and government banking portfolio within the cluster to achieve business growth targets.
  • Develop and execute strategies for acquiring and retaining government and institutional clients.
  • Build and maintain strong relationships with key government agencies, public sector institutions, and retail institutional clients.
  • Coordinate with product teams to customize banking solutions that meet client needs.
  • Monitor credit risk, compliance, and regulatory adherence across all client accounts in the cluster.
  • Manage and mentor branch managers and relationship officers within the cluster for improved performance.
  • Analyze market trends, competitor activities, and client feedback to identify opportunities for growth.
  • Ensure timely resolution of client issues and service delivery challenges.
  • Prepare regular reports on cluster performance, business forecasts, and risk management for senior management.
  • Collaborate with internal teams such as credit, operations, and compliance to ensure seamless service.

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