Cluster Head

4 weeks ago

Mumbai, India Xpheno Full time

We are seeking an energetic and strategic Cluster Head to lead our expansion efforts in the SaaS, Service Sales, Collections and Marketplace sectors. This pivotal role involves managing the end-to-end sales process, driving business growth, and taking full ownership of the profit and loss (P&L) within your cluster. The ideal candidate will possess a strong sales acumen, team management skills, and the ability to cultivate meaningful industry connections.


Key Responsibilities:


● Formulate strategies to maximize regional agency acquisition, expansion of existing

business and increase in the sales revenue

● Monitor and improve agency retention metrics through proactive engagement

● Supervise the business development and customer success team for engagement with

prospective and current agencies

● Manage the business development and customer success team to facilitate seamless

onboarding, upsell, cross sell and effective relationship management for achieving

cluster objectives

● Guide, motivate, and manage diverse teams across the cluster, including sales and

customer success.

● Cultivate a culture of high achievement, collaboration, and continuous enhancement.

● Manage the cluster profit and loss, focusing on revenue optimization and cost

containment.

● Establish cluster revenue targets and monitor performance against these benchmarks.

● Conduct routine market analysis and competitor benchmarking to identify emerging

trends and opportunities.

● Collaborate with senior leadership to formulate short-term and long-term cluster plans.

● Conduct frequent travel within the cluster to engage with key agencies, partners, and

stakeholders.

● Establish a prominent and effective leadership presence within the cluster.

● Collaborate with the Regional Head to align cluster strategies with the overall


regional vision and goals.

● Regularly report on business development progress, sales forecasts, and key

performance metrics to the Regional Head.

● Maintain transparent communication with the Regional Head, providing updates

on performance, challenges, and opportunities.


Qualifications:

● 7+ years of experience in a sales or business development role, with exposure to

SaaS, Service Sales, or Marketplace environments.

OR

● 8+ yrs of experience in Collections, managing collection operations


Skills:

● Strong sales and negotiation capabilities.

● Exceptional communication skills to engage and influence stakeholders and

agencies.

● Comprehensive networking skills to sustain and expand industry relationships.

● Confidence in taking ownership of business operations and driving results.

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