Shipping Agent

24 hours ago

Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

TCS is hiring for Shipping Agent Doer role

Qualification-Minimum 15 years of regular, full-time education

Shift- Rotational 24*7

Job Description-


• Deliver Superior Customer Experience


• Ensure each document is handled within the agreed timeline


• Ensure each document is handled with care with zero defects and achieves the require quality level


• Meet vessel cut offs and other deadlines


• Understand the processes by country/Account and deliver expectations


• To meet and exceed Productivity targets.


• Correspondence with customers for any queries, clarifications and amendments


• Providing accurate, detailed and complete information the first time and every time


• Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers


• To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets.

Regards

Komal Wakalkar (HR)

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