Specialist-Training

21 hours ago

Pune, Maharashtra, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

About the role:

Responsibilities

  • Training Delivery: Conduct engaging and effective training sessions on all schedule change policies, procedures, and relevant systems for new hires and existing agents.

  • Content Development: Develop, update, and maintain training materials, job aids, and resources specific to schedule change processes.

  • Knowledge Transfer: Ensure trainees fully understand complex schedule change scenarios, including rebooking, cancellations, involuntary changes, and compensation policies.

  • Performance Coaching: Assess trainee comprehension and practical application of knowledge, providing constructive feedback and one-on-one coaching to improve performance.

  • System Proficiency: Train agents on the effective use of relevant systems (e.g., GDS, internal tools) for processing schedule changes accurately and efficiently.

  • Policy Adherence: Emphasize and ensure adherence to all company policies, airline regulations, and quality standards related to schedule changes.

  • Continuous Improvement: Stay up-to-date with any changes in schedule change policies, system updates, and industry best practices to integrate them into training.

  • Collaboration: Work closely with Operations, Quality Assurance, and other training team members to identify training needs and contribute to overall performance improvement.

Required Skills & Qualifications

  • Minimum 2 years of prior experience in training, coaching, and mentoring roles is highly desirable. 

  • Domain Knowledge: In-depth understanding of airline policies, GDS systems (e.g., Amadeus, Sabre, Galileo & NDC portals), and common schedule change complexities

  • Excellent verbal, written, and presentation skills, with the ability to simplify complex information for diverse learners.

  • Strong problem-solving abilities and attention to detail.

  • Ability to adapt training methods to various learning styles and group dynamics.

  • Self-motivated and capable of working independently while also being a strong team player.

  • Ability to analyze data and derive insights for performance improvement.

  • Proficient in data systems like QlikSense, Qualtrics, and Score Buddy.

  • Experience coordinating with cross-functional teams like HR and Operations.

  • High attention to detail and strong organizational skills.

Preferred Qualifications

  • Certification in Training & Development or Instructional Design.

  • Familiarity with adult learning principles and coaching frameworks.

  • Training Specialist, Training Specialist

    3 days ago

    Pune, Maharashtra, India Amazon Full time

    Job summaryTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the...

  • Training Specialist, Training Specialist

    19 hours ago

    Pune, Maharashtra, India Amazon Full time

    DESCRIPTIONJob summaryTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include...

  • Training Specialist, Training Specialist

    19 hours ago

    Pune, Maharashtra, India Amazon Full time

    DescriptionJob summaryTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include...

  • Training Specialist I

    5 days ago

    Pune, Maharashtra, India Ecolab Full time

    At Ecolab, you can help take on some of the world's most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are...

  • Training Specialist

    7 days ago

    Pune, Maharashtra, India The Digital Group Infotech Full time

    Role & responsibilitiesConducting Non-Technical Trainings - Behavioral, Soft skills etc.Assisting in Audits, Document Review, departmental activities and if needed in Training Co-ordination activities.Imparting LMS HRMS Training as and when needed.

  • Specialist - Training

    1 week ago

    Pune, Maharashtra, India Etraveli Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    DescriptionEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate &...

  • Technical Training Specialist II

    1 week ago

    Pune, Maharashtra, India UKG Full time US$ 5,00,000 - US$ 8,00,000 per year

    Why UKG:  At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.We...

  • Technical Training Specialist II

    19 hours ago

    Pune, Maharashtra, India UKG Full time

    Why UKGAt UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.We never...

  • Technical Support

    1 week ago

    Pune, Maharashtra, India, Maharashtra FRANCOIS COMPRESSORS INDIA PRIVATE LIMITED Full time

    About Us:François Compressors India Pvt. Ltd. is the wholly owned subsidiary of AF Compressors Group, head quartered in Belgium, offering compressed air solutions in the food and beverage industry. We are an international team of 80 employees located in Pirangut, Pune.Role & Responsibility:We are looking for a proactive Technical Support and Training...

  • Sr Technical Training Specialist

    3 days ago

    Pune, Maharashtra, India UKG Full time

    Company OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with...