Senior Executive- Warranty Management Waste Water Pumps
4 days ago
- Effective complaint management for wastewater pumps
- Responsible for on time complaint response and complaint closure
- Complaint/commissioning coordination with end customer and ASC
- Managing field service coordinators and daily complaint monitoring till closure
- Root cause analysis of complaints & Identify scope of improvement with data analysis
- Provide technical support to Field service team as required
- Booking & Execution of spares for warranty complaints
- Co-ordinate with PMPS , QM for complaint support and resolution
- Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO
- Provide Technical Training's for Wastewater Product Group
- Maintain track record of complaints and data analysis
- Improve customer experience with best practices in the industry standard
- Processing Claim Efficient
- Effective complaint management
- Improve customer satisfaction
- Claim cost reduction
- Product & Process quality enhancement
- Formal Education - Mechanical or Electrical Engineering
- Professional experience: 3-5 Years Batchelor of Engineering / 5-7 Diploma in Engineering
Special skills:
- Customer centric mindset
- Target orientation and Problem Solving
- Good Communication & Presentation Skills
- Good communication & having quick decision-making skills
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