Senior Executive- Warranty Management Waste Water Pumps

4 days ago


Sinnar, Maharashtra, India KSB Full time ₹ 8,00,000 - ₹ 12,00,000 per year
  • Effective complaint management for wastewater pumps
  • Responsible for on time complaint response and complaint closure
  • Complaint/commissioning coordination with end customer and ASC
  • Managing field service coordinators and daily complaint monitoring till closure
  • Root cause analysis of complaints & Identify scope of improvement with data analysis
  • Provide technical support to Field service team as required
  • Booking & Execution of spares for warranty complaints
  • Co-ordinate with PMPS , QM for complaint support and resolution
  • Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO
  • Provide Technical Training's for Wastewater Product Group
  • Maintain track record of complaints and data analysis
  • Improve customer experience with best practices in the industry standard ​
Key Result Areas:
  • Processing Claim Efficient
  • Effective complaint management
  • Improve customer satisfaction
  • Claim cost reduction
  • Product & Process quality enhancement
Profile Requirement -
  • Formal Education - Mechanical or Electrical Engineering
  • Professional experience: 3-5 Years Batchelor of Engineering / 5-7 Diploma in Engineering

Special skills:

  • Customer centric mindset
  • Target orientation and Problem Solving
  • Good Communication & Presentation Skills
  • Good communication & having quick decision-making skills


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