Regional Program Manager

Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we're transforming the security industry. With employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.

Driving transformation in security service offerings, as a Regional Program Manager, you will be responsible for maintaining and developing excellent relationships with all stakeholders, both internal and external, while ensuring that the business is managed in a compliant way with the approved Client Agreements, internal policies and standards across the Client portfolio.

You will lead the day-to-day client engagement and develop strategic recommendations that address the client's business problems to solve, both in an operational and commercial context. You will provide direction and support to the Country teams to deliver on client needs and achieve favorable outcomes for the client that result in profitability of the account.

In this role you will represent the entire range of company services and products while in coordination with the Global Account Director, you will be developing the customer account and Securitas business planning cycle and ensuring the customers' needs and expectations are met by the company. You will be a pivotal figure in aligning Securitas' innovative security solutions directly with the nuanced needs of our client. Advocating client requirements, you'll spearhead the creation, integration and embedding of new services and solutions within the Clients security programs, seeking to implement new solutions, not yet integrated into the Client's strategy.

Responsibilities 

Stakeholder and Client Relationship Management

• Building trusted, multi-layered relationships with stakeholders and clients across the portfolio, promoting openness, innovation, and prioritizing client needs as a full partner and advisor.
• Engaging closely with clients and internal teams to deeply understand security needs and ensure client feedback shapes tailored service offerings.
• Collaborating across client and internal teams to drive a unified "One Securitas" approach.
• Coordinating with your Line Manager to manage client satisfaction, address issues, and resolve challenges.
• Managing daily client interactions, including requests, documentation, and presentation delivery.
• Handling high-level client briefs, projects, and requests, continuously refining services and solutions.

Operational Leadership and Performance Management

• Providing guidance and leadership to account leaders and Country Key Account Managers (KAMs) to maintain cohesive, consistent operations and successful project delivery.
• Delivering on KPIs, SLAs, and implementing Client Standard Operating Procedures (SOPs) across the account in a region.
• Ensuring accuracy of operational and management data, regularly reviewing progress, identifying variances, taking corrective action, and communicating evolving account requirements through timely reports.
• Consolidating regional data into clear, actionable insights that support strategic decision-making.
• Taking full ownership of a shadow P&L, analyzing operational and financial metrics to drive revenue, profitability, and align with strategic account goals.
• Supporting the Line Manager in developing new business initiatives and expanding existing client solutions.

Strategic Innovation and Continuous Improvement

• Staying informed on innovations within the security industry and client business to drive continuous service improvement.
• Collaborating with Securitas' stakeholders and specialist teams to share best practices and foster strong internal relationships.
• Leading the strategic integration of new services into client programs for seamless alignment with their business objectives.
• Developing a network of subject matter experts to expand scalable offerings in risk management and intelligence, remote monitoring, and SOC solutions.
• Working cross-functionally with global technology, cross-border solutions, digitalization teams, and country operations to develop scalable technological solutions and business cases.
• Contributing to ongoing strategic projects at both regional and global levels.

Accountability and Risk Management

• Being accountable for the protection and security of the client's business.
• Being able to deal with different sources of information, interpreting security threats and risks and management of investigations.

Requirements

Your profile

• 5+ years of experience in managing operational security programs in an international environment.
  
• Extensive industry & technical knowledge from working in the Fire and Safety / Security Industry with knowledge of standards relating to the respective industry systems.
• Bachelor's or Master's Degree in related field. Post degree/related certificates are advantageous.
• Experience of working cross border/internationally with clients at Senior Management/Director levels in large organizations.
• Experience of risk and compliance frameworks in challenging environment.
• High degree of understanding and experience in the provision of security services and associated risk management modelling, with experience of ISO 31000.
• Knowledge from finance area; familiarity with financial models, ROI, TCO, capital versus operating budget models.
• Commitment to company values and maintaining the highest ethical standards.
• Ability to combine commercial awareness with technical insight to meet objectives, support sales success, and maintain high customer satisfaction.
• Fluent written and spoken English. Any additional language is an advantage.

Technical skills 

• Strong knowledge of Office 365 (Microsoft Excel, Teams, Power Point) along with Power BI and Microsoft Dynamics CRM (or other related CRM system).
• Strong data management skills with ability to translate the data into actionable insights.

Soft and business skills 

• Strong business and commercial acumen with an understanding of how to drive value and contribute to account growth through cross-selling and upselling.
• Excellent stakeholder management and communication skills to engage effectively across all levels of an organization.
• Proven project management capabilities with organizational, problem-solving and negotiation skills. 
• Proactive and results-driven approach, ability to work independently and meet tight deadlines under pressure.
• Team oriented approach with the flexibility to switch between independent work and group efforts as needed.
• Sensitivity to cultural differences and ability to bring diverse teams together to work on a common goal. 

Working conditions

Location: role is open for candidates based in India, with focus on candidates living in Bangalore. It's a hybrid working model. It involves regular travelling.

Working hours: due to providing support to different regions, the position requires adjusting to different time zones. 

WHAT WE OFFER

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If it all sounds good to you, don't hesitate to apply