Service Reliability Engineer

Why this job matters

2nd line support for various Enterprise Discovery, Inventory, Service Mapping, Automation. Ensure queue management and handle incidents that are escalated by the Level 1 team for both system generated events and user related queries. Ensure fault resolution and escalations are handled in a timely manner.

• Basic Networking Concepts like OSI model, TCP/IP (Logical Link Control, Flow Control, Link Negotiation)
• IP Addressing and Subnetting. Bridging and Switching Concepts, LAN Technologies such as Ethernet - CSMA/CD STP, RSTP, MSTP, VLAN tagging, LACP.
• Good Knowledge in Routing concepts like: RIP, OSPF, IGRP, EIGRP, BGP. Knowledge in VRRP, HSRP, GLBP
• Good Knowledge on Networking Layers, Core, Distribution and Edge Switches (3 Tier architecture).
• Good knowledge on WAN side protocols
• Working experience in implementation of Switching technologies such as Stacking, STP, VLANs, L2, L3, 1G / 10G, Optic Fiber SFP/SFP , etc.
• Working experience in implementation of Cisco / Equivalent Routers with functions such as Load balancing, WAN failover, MPLS, Site to Site VPN, Router HA, etc.
• Good working knowledge of Application layer protocols and functions such as IP, ARP, ICMP, TCP, UDP, DNS, SNMP, TFTP, FTP, HTTP/HTTPS, BootP
• Basic Ethernet Concepts and Cablings, Device authentication mechanisms, User Authentication Mechanisms, SMTP etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution and organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity.

• 3-4 yrs of relevant experience.
• CCNP certificate in Routing & Switching
• Good Communication skills, be an active listener, quick ability to diagnose the customer pain area.
• Ability to Socialize and Network with Customers and Vendors.
• Implement a change in accordance with change plan.
• Good Communication skills, be an active listener, quick ability to diagnose the customer pain area.

BT Group was the worlds first telco and our heritage in the sector is unrivalled. As home to several of the UKs most recognised and cherished brands BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UKs largest and most successful digital infrastructure project connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UKs best telco, reimagining the customer experience and relationship with one of this countrys biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ , neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

PLOT NO II F/1, BLOCK II F, RA, Kolkata, India