Cluster Operations Manager

2 days ago


Bengaluru, Karnataka, India Optimo Capital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Description

Optimo Capital is revolutionizing the Loan Against Property (LAP) market in India by creating the country's first Digital LAP product. Optimo Capital has around 17 branches across Karnataka, Tamil Nadu, Andhra Pradesh, and Telangana, with plans to expand up to 50 branches by March 2025.

Role Purpose:

The Cluster Operations Manager is responsible for overseeing and managing the day-to-day branch operations within the assigned cluster. The role ensures adherence to regulatory and organizational policies, drives operational efficiency, strengthens internal controls, and provides seamless support to business teams to achieve organizational goals.

Work Location: APT, Warangal (Reporting to Head of Operations)

Key Responsibilities

1. 
Operational Management

Supervise and manage operations across all branches within the cluster.

Ensure timely disbursement, collections, account opening, and customer service processes.

Monitor and maintain process TAT (Turnaround Time) and service quality standards.

2. Compliance & Risk Management

Ensure strict adherence to RBI/Regulatory guidelines and company policies.

Implement strong internal controls to minimize operational risks and fraud.

Conduct periodic branch audits and surprise checks within the cluster.

3. People Management

Manage, train, and mentor branch operations staff to build operational excellence.

Drive productivity, performance monitoring, and skill development of team members.

Ensure manpower availability and effective roster planning.

4. Customer Service & Experience

Ensure consistent and superior customer service delivery across branches.

Address escalated customer grievances and ensure timely resolution.

Drive customer-centric initiatives in coordination with business teams.

5. Business Support

Partner with Sales/Business teams to support business growth within the cluster.

Ensure smooth coordination between operations, credit, and business teams.

Track and report operational MIS and KPIs to senior management.

6. Process Improvement

Identify gaps in branch processes and implement corrective measures.

Recommend and execute automation/technology-driven process improvements.

Standardize best practices across branches.

Key Skills & Competencies

Strong knowledge of NBFC/Banking branch operations.

Familiarity with KYC, AML, and regulatory compliance requirements.

Excellent leadership, team management, and interpersonal skills.



  • Bengaluru, Karnataka, India Worko Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role OverviewThis role is with 's client, is a quick service app,that provides on-demand home servicesWe are looking for a dynamic and execution-focused Cluster Manager – Operations to lead and manage operations in a specific region.Key ResponsibilitiesOwn the operational metrics and service delivery standards across a defined cluster.Lead and manage Team...

  • Cluster Manager

    1 week ago


    Bengaluru, Karnataka, India Miles Education Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a Cluster Manager to oversee hostel operations across multiple properties within the region. The role involves managing day-to-day operations, ensuring resident satisfaction, driving occupancy, and maintaining facilities to deliver a safe and community-driven living experience.Role & responsibilitiesManage end-to-end operations of multiple...

  • Cluster Manager

    5 hours ago


    Bengaluru, Karnataka, India Kerala Cafe Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Food & Beverage - Cluster Manager/ Regional ManagerKerala Cafe is a renowned multi chain restaurant group with its presence in Mumbai, Pune , Kerala & Bangalore known for its authentic Kerala cuisine, providing a delightful dining experience with a focus on traditional flavors and warm hospitality.Job Description.As the Cluster Manager will be possessing the...

  • Cluster Manager

    14 hours ago


    Bengaluru, Karnataka, India Lifebridge Senior Care Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position SummaryThe Cluster Manager is accountable for the overall performance, resident experience, and operational integrity of all senior living communities within an assigned region. This role provides strategic direction, people leadership, and operational oversight, ensuring that each community delivers consistent, high-quality, and values-driven...


  • Bengaluru, Karnataka, India Ample Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Designation - Cluster Manager - Apple ImagineWork Location - BangaloreCandidate preferred with MBA from Premium InstituteAbout the Company:With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India. Our enterprise business addresses the intricate technology needs of...

  • Cluster Manager

    2 weeks ago


    Bengaluru, Karnataka, India Bajaj Finance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position - Cluster Manager - Corporate Leasing/Senior Cluster Manager - Corporate LeasingJob PurposeTo manage Product related function for Corporate onboardingCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better...


  • Bengaluru, Karnataka, India Ceasefire Industries Pvt Ltd. Full time

    Company DescriptionCeasefire is a fast-emerging, globally trusted, and certified fire & safety brand. The company provides an extensive range of pioneering lifesaving products, including detection, security, suppression systems, and eco-friendly solutions. With over 2000 staff members, Ceasefire reaches more than 3000 new consumers every month across 300...

  • Cluster Sales Manager

    2 weeks ago


    Bengaluru, Karnataka, India, Karnataka Piramal Finance Full time

    Job Role:Cluster Sales Manager - Loan Against SecuritiesPurpose of Job:Managing / Driving Sales Managers & Responsible for cluster sales target achievement through partnership channels & self-sourcing.Job Responsibilities:Build opportunity landscape, customer, market and competition insights & product strategy for a retail LAS business for the Cluster...


  • Bengaluru, Karnataka, India Shakthi Healthy Fresh Meats Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Cluster Head / ManagerRole DefinitionCluster Head / ManagerResponsibility Deliverable (KRA)Operations:Overall Sales of the Cluster / StoresLFL GrowthCategory / Department GrowthNew Store performanceDump & WastagesAvailabilityCustomer:Walk-in CustomerCustomer conversion rateCustomer Loyalty conversion rateEmployee Development / Performance related:Performance...

  • Cluster Lead

    6 days ago


    Bengaluru, Karnataka, India JLL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...