Product Specialist, Chromatography Hardware– APAC

The Product Specialist is a customer-facing role driving growth of the assigned product portfolio, ensuring successful customer technology adoption, and acting as technical escalation pathway. The Product Specialist coordinates several stakeholders (Sales & Services, Product Management, Product Development and Marketing) to build and maintain customer satisfaction by highlighting product challenges and devising & executing tactical plans to overcome them and achieve sales targets. An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets.

Main Responsibilities & Tasks:

• As technical sales leader for the assigned products, drive and coordinate tactical activities to achieve sales targets in the region, working at customer sites on all aspects of assigned product and relevant applications (e.g. sales tools, demo/trial equipment, training, technical background & positioning, product presentation in offer stage)
• Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system
• Analyze SFDC data for assigned products to identify trends, generate customer insights and track sales performance, complementing such data with regular customer visits and interactions in the field
• Train salespeople to ensure high level of product knowledge is maintained throughout the Sales organization
• Partner with PD and PM to support product development and launch activities in terms of customer workflows & requirements, competitive landscape and market trends (e.g. voice-of-customer, product & market/field feedback/trends), and also recommend product changes based on evolving circumstances, product performance, customer needs and market dynamics
• Promote key messages of assigned products in conferences, through publications, presentations and participation in relevant industry organizations and networks, build relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility
• Lead technical and quality escalations on the assigned products

Qualification & Skills:

• Academic degree in life sciences or engineering (higher level of education is a strong plus)
• Minimum 3 years of experience in the Biopharmaceutical industry as application specialist or scientist in product development
• Technical leadership, outstanding understanding of the technology behind the assigned products, their applications and customer workflows
• Data-driven mindset coupled with high business acumen and strong passion to demonstrate business impact
• Highly customer orientated
• Capable of building trusted, effective relationships cross-functionally, with a team player mentality
• Proven ability to work collaboratively with sales to meet business goals, including successful experience with sales enablement tools and techniques
• Excellent project management, able to plan and deliver against tight deadlines, and manage several projects at once effectively driving tactical plan deliverables, taking calculated risks when appropriate
• Excellent communication, presentation and active listening skills
• Hands-on knowledge and proactive usage of SFDC and other CRM tools
• Fluent in both spoken and written English
• Willing to travel up to 50% as this role is heavily focused on external customers