Functional Engineer

The Functional Engineer in this role is the SuccessFactors Configuration Expert within the organization with specific focus on Recruitment, Onboarding with additional focus on Talent Succession & Development.

HR processes covered in our SuccessFactors environment: Employee Central and Position Management, Recruitment, Onboarding, Performance & Goals, Talent, Succession & Development, Compensation, Learning, Time Management.

Role & responsibilities

The Functional Engineer in this role is the SuccessFactors Configuration Expert within the organization with specific focus on Recruitment, Onboarding with additional focus on Talent Succession & Development.

HR processes covered in our SuccessFactors environment: Employee Central and Position Management, Recruitment, Onboarding, Performance & Goals, Talent, Succession & Development, Compensation, Learning, Time Management.

The operating model is Dev Ops which will be evolved from its current state in close collaboration with the business (refer organization). The scope will include all aspects of managing and further enhancing the systems.

Key objectives:

Development and Operations (60% of time):

• Development: The development model follows agile/scrum methodology with central Product Ownership in People Services Global Delivery, delivering (user)stories in short sprints.
• Together with the process- and system experts of Global Business Services, focus on delivering optimal system configurations fulfilling requirements based on (user) stories. This includes assessment, build, unit- and user acceptance testing and finally deployment.
• Operations: Perform below ticketing and non-ticketing activities:
• Incident Management including Major Incident Management, raising and coordinating tickets with SAP on product issues
• Problem Management with rigorous Root Cause Analysis
• Standard changes implementation
• Monitoring of the systems and integrations and (where needed) taking corrective action
• SAP SuccessFactors Release management (regression testing, new features)
• Keeping the different SuccessFactors environments fit-for-purpose with periodic System Refreshes

Delivery of Projects and overall improvements (30% of time):

• Provide guidance and support on the use of the SuccessFactors system functionality to the key stakeholders (HR function, People Services regional delivery centers and local key users).
• Recommend new features and take an active role in setting up the product roadmap with IT and process- and system experts from the Global Business services team.
• Deliver new developments needed project implementations, independently or working together with third party experts in a dedicated project set-up. This may require a certain level of project management skills and overseeing complex and diverse HR technologies. This project work will be balanced with the activities for Development and Operations.
• System standards, training, and individual development (10%):
• Ensure that the global standard processes, tools and documentation are well-maintained and adhered to.
• Work together with the process- and system experts on user procedures, guidelines and documentation.
• Ensure that the required level of expertise in SuccessFactors is maintained including the right certification(s).
• Review, Test and introduce new features in SAP SuccessFactors with a focus on improving the product and service operations.

Preferred candidate profile

• Bachelors or Masters degree or equivalent, preferably in Information Technology, Human Resources or Business Administration.
• Minimum 7 years of experience in a customer-focused, IT application delivery or support-based role (within multinational or international consultancy organization).
• SAP Certified Associate - Implementation Consultant - SAP SuccessFactors Recruiting (C_THR84).
• SAP Certified Associate -Implementation Consultant - SAP SuccessFactors Onboarding (C_THR97).
• SAP Certified Associate - Implementation Consultant - SAP SuccessFactors Succession Management (C_THR85) is a definite plus.
• SAP Certified Associate - Implementation Consultant - SAP SuccessFactors Career Development Planning and Mentoring (C-THR95) is a definite plus.
• Extensive knowledge of SAP SuccessFactors Recruitment and Onboarding modules and (additionally) either prior knowledge or eagerness to learn SAP SuccessFactors Succession Management and SuccessFactors Development Planning and Mentoring. Proven track record of successful implementations.
• Strong understanding of Recruitment and Onboarding processes, personas and best practices.