Sr. Sales Executive Front Office

2 days ago

Jamshedpur, Jharkhand, India Shree Engineering Stores Full time ₹ 2,00,000 - ₹ 6,00,000 per year

ROLES & RESPONSIBILITY

Sales Executive front Office is responsible for supporting the sales team by handling administrative tasks, managing customer communications, processing orders, and maintaining records. This role ensures smooth coordination between customers, suppliers, and the front-line sales team & back-end operation team.

Key Responsibilities:

  • Lead/Enquiry Processing:

Receive and process customer Inquiries via phone, email, or Customer Portal. Ensure accuracy in product codes, quantities, pricing & offer submission within deadline including negotiation.

  • Sales & Purchase Order Processing:

    Receive and process orders via phone, email, or in-person. Ensure accuracy in product codes, quantities, pricing and negotiations while placing purchase orders.
  • Customer Support:

    Respond to customer inquiries, provide quotations, follow up on orders, and resolve issues related to delivery, billing, or product availability.
  • Documentation & Records:

    Maintain sales records, invoices, delivery challans, and other documentation. Ensure proper filing and data entry in ERP or accounting software.
  • Inventory Coordination:

    Coordinate with the warehouse or store team to check stock availability and update customers accordingly.
  • Sales Coordination:

    Support field sales executives with lead tracking, follow-ups, and scheduling meetings or calls.
  • Reporting:

    Prepare daily/weekly/monthly sales reports and assist in analyzing sales trends and performance.
  • Vendor Communication:

    Liaise with suppliers for product availability, pricing updates, and delivery timelines.
  • Managing back-office Team

Getting the work done through teammates within timeline.

DESIRED CANDIDATE PROFILE

Communication skills

  • Clear verbal and written communication (English & Hindi)

Customer Service

  • Professional behavior at the front desk
  • Understanding customer needs and offering suitable products
  • Ability to handle queries, complaints, and follow-ups effectively

Computer Proficiency

  • MS Office (Excel, Word, Outlook)
  • ERP, Tally software
  • Basic Mathematical calculation skill

Team Coordination

  • Working closely with back office, warehouse, and field sales teams
  • Sharing customer feedback and sales leads

Time Management

  • Prioritizing tasks efficiently
  • Ensuring timely follow-ups and order processing

Problem Solving

  • Quick thinking to resolve customer issues or delays
  • Escalating matters when necessary

Preference will be given to Candidate with experience on E-Procurement Portals, GEM Etc.

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