IT and Technical Support

2 weeks ago

Kochi MGRoad Kochi Kerala, India Derrick Jones Management Pvt Ltd Full time ₹ 20,000 - ₹ 28,000 per year

We are looking for a skilled and versatile IT, CRM & Website Administrator to manage our company's IT infrastructure, CRM system, and website operations. This role requires a proactive individual with technical expertise, problem-solving abilities, and a strong understanding of CRM workflows and website management. The ideal candidate will play a key role in ensuring smooth IT operations, optimizing CRM efficiency, and maintaining our website for seamless client engagement.

Key Responsibilities

IT Administration

  • Oversee day-to-day IT operations, including system monitoring, troubleshooting, and maintenance.
  • Install, configure, and update hardware, software, and security systems.
  • Provide timely technical support to staff and manage IT inventory.
  • Ensure data security, backup, and compliance with IT policies.

CRM Administration

  • Manage, configure, and maintain the company's CRM system (leads, workflows, dashboards, and automation).
  • Ensure CRM data integrity, accuracy, and security.
  • Train staff in CRM usage and ensure adoption across departments.
  • Generate periodic reports on leads, admissions, and client interactions for management.
  • Collaborate with management to improve CRM processes for student and nurse migration workflows.

Website Handling

  • Manage the company's website, ensuring content is updated regularly.
  • Monitor website performance, functionality, and user experience.
  • Coordinate with developers or agencies for upgrades, bug fixes, and SEO improvements.
  • Ensure integration of CRM with website forms and inquiries.
  • Track analytics and suggest improvements to increase traffic and lead conversions.

Skills Required

  • Experience in CRM system management and implementation.
  • Familiarity with network administration and system maintenance.
  • Proficiency in MS Office Suite, database management, and cloud-based software.
  • Strong analytical, problem-solving, and multitasking skills.
  • Ability to work in a fast-paced environment with tight deadlines.

Qualifications & Skills

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in IT administration, CRM management, and website handling.
  • Hands-on experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot).
  • Knowledge of website CMS platforms (e.g., WordPress, Wix, or custom-built websites).
  • Familiarity with HTML, CSS, or basic web development (preferred but not mandatory).
  • Strong problem-solving, analytical, and multitasking skills.
  • Excellent communication skills and ability to work with cross-functional teams.
  • SEO and Website optimization skills

What We Offer

  • Competitive salary and growth opportunities.
  • Access to Gym facility
  • Exposure to international student and healthcare migration industry.
  • Opportunity to manage and innovate across IT, CRM, and web domains.
  • A supportive, collaborative work environment.

Job Types: Full-time, Permanent

Pay: ₹20, ₹28,000.00 per month

Work Location: In person

  • TECHNICAL SUPPORT EXECUTIVE-10 VACANCIES-JOB CODE-K190925-INFOPARK-KAKKANAD

    5 days ago

    Kochi, India IT COMPANY Full time

    JOB TITLE TECHNICAL SUPPORT EXECUTIVE-10 VACANCIES-JOB CODE-K190925-INFOPARK-KAKKANAD GENDER MALE  EXPERIENCE REQUIRED FRESH/EXP SALARY NEGOTIABLE QUALIFICATION IT GRADUATION

  • Technical Support Engineer

    3 days ago

    Kochi, India CONNECTING 2 WORK Full time

    Job Description Technical Support Engineer About the Role Finahub is looking for dynamic and customer-focused Technical Support Engineers to join our growing team. In this role, you will handle support requests from our prestigious banking and NBFC clients across India. You will be responsible for identifying issues, providing timely resolutions, and...

  • Desktop Support

    2 weeks ago

    Kochi, India Total IT Global Full time

    The Engineer shall provide oversight to ensure that information systems and infrastructure are in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. The IT Team Lead shall work on-site and may be required to travel to locations to support...

  • Business Development

    1 week ago

    Kochi M.G.Road, Kochi, Kerala, India ByteZora IT Consulting & Technologies Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Summary:We are looking for a proactive Business Development & Innovation Assistant to support our team in identifying new business opportunities, generating innovative ideas, and turning them into actionable project plans. This role combines business operations, market research, and project execution, offering an exciting opportunity to contribute to the...

  • IT Support

    2 weeks ago

    Kochi, Kerala, India Mentor Merlin Full time

    Are you an IT Assistant with a knack for technical support? Do you have a passion for ensuring seamless and efficient IT operations? If so, we have the perfect opportunity for you to showcase your skills and make a lasting impact! We're seeking a talented IT Assistant who can seamlessly blend their technical expertise with effective problem-solving...

  • Technical Support Specialist

    19 hours ago

    Kochi, India Eqvista Full time

    About EqvistaEqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)Please visit:...

  • IT Support

    2 weeks ago

    Kochi, India GS-IT Insfrastructure Full time

    Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Record events and problems and their resolution in logs - Follow-up...

  • Ac Technician

    4 days ago

    Kochi M.G.Road, Kochi, Kerala, India Era Projects Full time

    **Key Responsibilities**: - Perform routine maintenance and inspections on equipment and machinery. - Troubleshoot and diagnose technical issues and provide effective solutions. - Repair or replace faulty parts and ensure the proper functioning of systems. - Install new equipment and systems as required. - Maintain accurate records of repairs, maintenance...

  • Business Support Assistant

    1 week ago

    Kochi, Kerala, India Snow Planners And Builders Full time

    We are hiring for **Business Support Associate** Location - Kochi Salary - 2.5- 3.2LPA Rotational Shift with Rotational Week off Should have Excellent English communication Fresher and Exp both can apply Immediate joiners preferable ! Graduation or 12th or Diploma Process - International Voice Process - Assist customers with installation /...

  • Odoo Functional Consltant

    1 week ago

    Kochi M.G.Road, Kochi, Kerala, India Sygmetiv Business Solutions Full time

    About the Role: We are looking for a motivated **Odoo Functional Consultant** to join our dynamic team. This is an excellent opportunity for freshers or professionals with up to 2 years of experience who want to build a career in ERP consulting and work remotely. Key Responsibilities: - Understand client business processes and requirements to provide Odoo...