OTC Support Specialist

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Credit Control Manager as part of the Contracts & Billing team. (CBM)

Key Duties &

• • Ensure accurate and timely resolution of internal and external administrative requests in line with SLAs, including:
• Document uploads (invoices / credit notes to client portals)
• Master Data Management Changes
• Quote processing (ensuring complete and compliant at set up)
• Audit requests (e.g. samples / copies of invoices and contracts)
• Provide Team Member support to cover absence and / or case backlog management
• Escalate risks, as appropriate, to the Team Leader or SME, documenting evidence and risk mitigation / resolution
• Adhere to the reporting cycle, including producing accurate and timely reports and analysis as required
• Adhere to Keyloop policies and internal controls
• Support continuous improvement within the C&BM team and BSC
• Manage relationships and collaborate effectively with internal stakeholders
• Execute ad-hoc requests or duties as requested by the C&BM Manager or Team Leader

• • Ability to manage and priorities workload
• Proficient in English language

• Key Results Indicators

• Team Player

• Must be reliable, show commitment and collaboration in day to day tasks
• Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly

• Actively collaborate to ensure that team targets are achieved

• Communication

• Strong communication ability to share knowledge.

• Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office

• Adaptability

• Flexible attitude and able to work as part of a team
• Proactive and positive approach, working under own initiative and prioritizing and balancing workload

• Innovation approach to processes

• Professional Manner

• Always polite with integrity in all day to day dealings with Keyloop associates and customers
• Ensure accurate and timely resolution of internal and external administrative requests in line with SLAs
• Document uploads (invoices / credit notes to client portals)
• Master Data Management Changes
• Quote processing (ensuring complete and compliant at set up)
• Audit requests (e.g. samples / copies of invoices and contracts)
• Provide Team Member support to cover absence and / or case backlog management
• Escalate risks, as appropriate, to the Team Leader or SME, documenting evidence and risk mitigation / resolution
• Adhere to the reporting cycle, including producing accurate and timely reports and analysis as required
• Adhere to Keyloop policies and internal controls
• Support continuous improvement within the C&BM team and BSC
• Manage relationships and collaborate effectively with internal stakeholders
• Execute ad-hoc requests or duties as requested by the C&BM Manager or Team Leader

Why join us?

We're on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.