Walkin-17-Sep-25||OTC-Cash Apps||OTC-Billing||SME

2 weeks ago

Hyderabad, Telangana, India Cognizant Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Hi All,

Mega Walk-in drive-17-Sep-2025

We are looking for Order to Cash (OTC Cash Apps),(OTC Billing)

Experience- 3-6 years

Level - SME

Work Location - Hyderabad

Notice - Immediate to 15 days.

Academics: B.Com/M.Com/MBA

Subject Matter Expert:

Responsibility: Business Customer Interact with customers (internal external) to meet process deliverables

Manage and resolve escalations and issues raised by customers

Reviewing changes to customer master making recommendations when credit applications do not meet acceptance criteria handling complex billing transactions issuing credit notes for settling disputes applying cash for single receipts across multiple legal entities and business units and improving straight through cash application rates to ensure SLAs are met as agreed for customer satisfaction.

Identify gaps in process compliance

Respond to queries raised by the team and provide appropriate feedback

Analyze feedback received and error reports to arrive at training needs

Resolve process related queries and escalations

Report team performance data at the desired frequency

Identify proper accounts in case of unapplied cash

Validate customer escalation on credit notes

Validate Standard Operating Procedures

Track and manage suspense accounts and maintain zero balance

Track provision for doubtful debts and report to management

Support intercompany receivables

Track excess short payment and coordinate for resolution

Support the team by liaising with different departments.

Drive and participate in Operations reviews within the project process

Initiate and deliver on process improvement project to improve process efficiencies

Contribute towards creation of knowledge updates and quality awareness training material and delivery to projects

Provide updates and submit reports related to own area of work

People team Management Act as a buddy and mentor for New Hires

Mentor coach a team of process executives senior process executives

Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals

Conduct refresher training for existing associates

Conduct peer reviews

Complete mandatory training for self as identified in the training plan for the project

Align individual goals with team objectives

Two way Transportation Provided.

Work from Office

Venue: Cognizant Technology Solutions Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081

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