OTC (collections)-AM

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager/Manager I2C/OTC.

An order-to-cash (OTC) assistant manager oversees the OTC process, ensuring efficient order management, billing, and collections. They work closely with teams to streamline operations and improve cash flow while maintaining high customer satisfaction.

Responsibilities

1. Work with Collection team, understand all aspects of Cash allocation including deep validated experience and report out to business (Cash application)

2. Collaborate closely between all functions of AR and keep track of all aged receivables including current ageing buckets. (Cash Application)

3. Build collections strategy for the team based on ageing and allocate accounts to the team for follow up. (Collections)

4. Collection on past due invoices on allocated portfolios via email, phone calls etc. (Collections)

5. Understanding manual/automated billing and performing AR reconciliation/Billing (Billing).

6. Work closely with RTR to understand business transactions and ensure they are processed and accounted for appropriately and accurately.

7. Ensure process governance including reporting and analysis to key stakeholders – communicate regularly to discuss operational issues, key metrics, CTQ's (internally &/or externally)

8. Understand the SOX Regulations and ensure adherence.

9. Daily monitoring the flow of invoices and conduct QC of invoices processed.

10. Stick to the timelines as agreed with Business and should have proactive communication.

Qualifications we seek in you

Minimum Qualifications

• B. Com or M.COM or MBA Finance or any other equivalent graduation or post degree in accounting/finance related work experience.
• Knowledge of accounting concepts and Journal entries.

Preferred Qualifications/ Skills

• Prior experience in B2B Collections, Billing and Cash Applications.
• Experience in Oracle Fusion
• D365 (Dynamic 365 and advanced version of Navision
• Should have experience in ServiceNow and Jira

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 9, 2025, 8:10:05 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time