Store Manager-TST

4 days ago

India Reliance Retail Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Overview

Reliance Retail is India's largest and most dynamic retailer, offering exceptional value, premium quality products, and a world-class shopping experience through its integrated omni-channel platforms. With an extensive nationwide presence, a strong digital ecosystem, and a dedicated workforce, the company redefines retail excellence across consumer segments.

Job Overview

The Store Manager TST position at Reliance Retail is a full-time, mid-level role based in Salumbar and Asind. As a Store Manager, you will be responsible for overseeing retail operations, managing staff, driving sales, and ensuring an outstanding customer experience. This opportunity is ideally suited for individuals with 2 to 5 years of relevant work experience who are passionate about retail management and team leadership.

Qualifications and Skills

  • Inventory Management (Mandatory skill): Demonstrated expertise in maintaining optimal inventory levels, conducting stock audits, and minimizing shrinkage to support seamless store operations.
  • Retail Operations (Mandatory skill): Significant experience handling day-to-day store functions, ensuring adherence to operational policies, and efficiently executing store processes.
  • Staff Training (Mandatory skill): Proven ability to recruit, onboard, and develop store staff through effective training programs that drive performance, efficiency, and customer satisfaction.
  • Team Leadership: Strong leadership qualities with experience in motivating, managing, and evaluating team members to achieve store goals through effective collaboration and mentorship.
  • Sales Forecasting: Skill in analyzing market trends and historical data to make accurate sales projections, set targets, and optimize product assortment to maximize store profitability.
  • Customer Service: Commitment to delivering superior customer service, promptly addressing customer feedback or concerns, and fostering a welcoming environment for all shoppers.
  • P&L Management: Proficiency in managing store budgets, controlling expenses, and driving profitability through financial analysis and sound fiscal decision-making.
  • Visual Merchandising: Ability to design and implement visually appealing merchandise displays that enhance the customer shopping experience and drive product sales within the store.

Roles and Responsibilities

  • Supervise daily store operations, monitor staff performance, and uphold Reliance Retail's operational standards and values at all times.
  • Manage inventory, including accurate receipt, storage, replenishment, and auditing of stock to ensure availability and reduce losses.
  • Train, mentor, and guide staff members in customer service, product knowledge, and process compliance to build a high-performing team.
  • Develop and implement sales strategies to achieve store targets and objectives, driving continuous growth in sales and profitability.
  • Monitor and optimize store expenses, handle P&L statements, and implement measures to maximize profitability while maintaining quality.
  • Ensure exceptional customer service, resolve customer inquiries and issues promptly, and build strong customer relationships.
  • Create and maintain appealing merchandise displays, adhering to the company's visual merchandising guidelines and standards.
  • Conduct regular safety and security checks to safeguard store assets, employees, and customers in compliance with company policies.
  • Prepare and review store performance reports for senior management, suggesting and implementing improvements where needed.

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