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Customer Support Executive

2 weeks ago

Ludhiana, Punjab, India DNA Growth Full time £ 18,000 - £ 25,000 per year

Job Description:

We are seeking experienced and dedicated Call Handlers/Customer Support Executive to join our team for a UK-based health services process. The ideal candidates will have prior experience in voice processes and excellent communication skills.

Key Responsibilities:

· Handle inbound and outbound calls, ensuring professional and courteous interaction with clients.

· Accurately record caller details and relevant information in the client's internal data records system.

· Understand and explain the dental services offered by the clinic to potential and existing clients (training to be provided regarding the  services).

· Process payments and book appointments over the phone.

· Offering and upselling general enquiries using knowledge of dental payment plans and services that the client is offering.

· Cold calling inactive patients and new patients to re-offer services.

· Adapt to and learn the software used by the client for maintaining internal records.

· Participate in ongoing training to stay updated with new processes and services.

Qualifications:

· Excellent communication skills, both verbal and written.

· Strong attention to detail and ability to accurately record information.

· Proficient in using computer software and willing to learn new systems.

· Ability to explain and promote services effectively.

· Willingness to learn and adapt to new processes and training.

Additional Information:

· Freshers with exceptional communication skills and a willingness to learn are also encouraged to apply.

· This is a full-time, office-based position in Mohali.

· Work hours will align with UK business hours, and candidates should be open to working in shifts if required.