Support Customer Success Specialist

20 hours ago

Ludhiana, Punjab, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Role: Customer Support Specialist

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer-facing unit, you will be responsible for ensuring exceptional customer satisfaction in the assigned area. Your primary focus will be on developing and maintaining strong relationships with customer representatives, troubleshooting complex issues, and providing timely solutions.

Key Responsibilities:
  • Maintain a high level of product knowledge to provide expert-level support to customers.
  • Resolve technical issues promptly, ensuring minimal downtime and optimal system performance.
  • Foster strong interpersonal relationships with customers, doctors, and technicians to ensure seamless communication and collaboration.
  • Assist in business growth initiatives by identifying opportunities for expansion and contributing to strategic planning.
  • Oversee warranty and PMS contract cost control to optimize revenue and efficiency.
  • Ensure timely completion of administrative tasks, including FMIs and PMS inspections documentation.
Required Skills and Qualifications:
  • Bachelor's degree in Electrical, Electronics Engineering, Biomedical Engineering, or a related field.
  • A minimum of 2 years of experience in servicing medical equipment, preferably CT, MRI, Cath Lab, C-ARMs, PET/CT, Ultrasound, etc.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

This role requires a high level of flexibility, with the ability to work in various locations as assigned. Strong analytical skills, attention to detail, and a commitment to excellence are essential for success in this position.

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