Senior Staff Global Practice Lead

The Opportunity

As the Global Practice Lead AI, you will lead the global strategy, development, and delivery of AI solutions centered around Nutanix Enterprise AI (NAI). This role demands deep expertise in generative AI, LLMOps, and hybrid cloud architectures, with a strong focus on operational simplicity, scalability, and enterprise-grade security. You will drive innovation, build high-performing practice team spanning across geos, and ensure successful client outcomes across industries.

The Global Practice Lead for AI is expected to bring a strong foundation in deep expertise in delivering enterprise-grade AI solutions across industries especially in terms of the infrastructure needs in AI. Expertise in machine learning, deep learning, generative AI, NLP and cloud-based AI platforms with working knowledge of Kubernetes is expected. As the Global Practice Lead AI, you will be responsible for building, scaling, and leading the AI practice globally. You will define the strategic direction, develop service offerings, drive innovation, and ensure delivery excellence across engagements. This role requires deep technical expertise in AI technologies, strong business acumen, and proven leadership in managing global teams and client relationships.

The role focuses on thought leadership, pre-sales, and intellectual property creation in the arena of an cloud and automation consulting practice. Additionally, the Practice contributes to the optimization of service delivery and delivery processes. You will not be managing consultant resources, the scheduling of customer delivery jobs, or the financial aspects of revenue attainment from delivery.

Your Role

Work with Services Product Management to develop the catalog of service offerings delivered by both Nutanix and Partner consultants.

Lead the development of service SKUs, delivery toolkits, and level or effort for all products in the portfolio.

Develop repeatable best practices and design guides based upon common customer experiences and solutions.

Work with the Services Practice Development team to keep items current and develop training programs to enable the selling and delivery of services.

Evangelize Nutanixs vison for hybrid and Enterprise Cloud and software defined datacenter.

Develop yearly training plans for practice consultants and track attainment of the training goals.

Review statements of work and be responsible for validating services level of effort in the pre-sales process, on AI services offerings.

In larger pursuits, work Services Sales Managers and Architects to construct class-leading, complex global outcomes.

Provide technical presales expertise on complex and/or custom professional services offerings and solutions.

Develop customer trends and common use cases for our product and services, especially within areas of subject matter expertise.

Work with Nutanix customers to understand business goals and translate them into technical solutions based upon Nutanix product.

Work with Nutanix Product Managers and Enterprise Architects to create service offerings that properly map back to new and existing consulting product offerings.

Working closely and foster relationships with key clients, Product Management, Product Engineering, and the Sales and SE organizational leaders.

Drive and manage KPI for practice consulting attach and incremental corporate value.

Lead and refine opportunity plans and grow the surface area for campaigns aligning with the corporate mission.

Participate in sales and revenue forecasts, quarterback creative ways to provide customer value, and stay abreast of status/details for each campaign and opportunity where your involvement guarantees a successful outcome.

Monitor practice consulting CSAT, delivery quality, and follow up with white glove service on deficient areas where necessary.

Monitor practice consulting offer delivery margin and adherence to expected level of effort for standard offerings and take corrective action when necessary.

Deliver Platform consulting solutions to key Clients and projects where necessary. The expected billable percentage is 20%.

What You Will Bring

15+ years of experience in data driven IT services with at least 3 years AI technologies.

Proven experience in practice management and delivering enterprise-grade AI solutions across multiple industries.

Proven experience in deploying GenAI solutions using Kubernetes, LLM APIs, and hybrid cloud platforms.

Expertise in LLMOps, model monitoring, RBAC, and secure API workflows.

Familiarity with Nutanix Cloud Infrastructure, Kubernetes Platform, and Unified Storage will be a big plus.

Expertise in machine learning, deep learning, generative AI, NLP, computer vision, and cloud-based AI platforms.

Strong understanding of AI ethics, governance, and regulatory frameworks.

Working knowledge of Kubernetes, containers, CI/CD, DevOps, and cloud platforms (AWS, Azure, GCP).

Strong understanding of enterprise architecture, application modernization, and agile delivery.

Excellent leadership, communication, and stakeholder management skills.

Bachelors or masters degree in computer science, Engineering, or related field; certifications in AI, analytics, data, cloud-native technologies are a plus.

Excellent understanding of hybrid cloud modalities, IT go-to market challenges, and business drivers that impact customer purchasing decisions

Proven experience in designing AI solutions based upon customer requirements, hosted on cloud architecture in a Premier account portfolio

Natural leadership abilities, ability to thrive in an independent manner combining exceptional interpersonal communication, virtual team building, and presentation skills

Ability to whiteboard solutions interactively with customers and develop robust architectural documentation

Ability to analyze contractual and commercial constructs of a services engagement, Enterprise Purchase Agreements (EPA), working with extended account teams in a potentially multi-vendor arrangement

Strong communications skills, both verbal and written, with the ability to engage and win the confidence of C-Level executives, Geo leads, Sales Managers, Enterprise Architects and Service Delivery Managers.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.