Associate Service Consultant
2 weeks ago
Policy bazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users
Job Title: Customer Service Executive Field Work
Location: Thane
Job Type: Full-Time
Work Mode: 100% Field Work (On-site customer visits)
Product: Health Insurance
Job Summary:
We are looking for a proactive and customer-focused Customer Service Executive to join our team. This role requires handling customer issues and queries directly at the customer location. The ideal candidate should be willing to travel extensively within the assigned area and ensure timely and effective resolution of customer concerns.
Key Responsibilities:
- Visit customers on-site to address and resolve product or service-related issues.
- Ensure customer satisfaction by providing prompt and professional service.
- Collect feedback and escalate unresolved issues to relevant departments.
- Maintain accurate records of customer interactions and service reports.
- Coordinate with internal teams (technical, sales, etc.) to resolve complex problems.
- Follow up with customers to ensure resolution and satisfaction.
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