
Technical Service Associate
5 days ago
A skilled technical service associate delivers critical support to clients through various channels, requiring exceptional communication skills and a deep understanding of commercial platform concepts.
- Effective interaction with customers to gather information promptly.
- Clear explanation of customer responsibilities in resolving issues.
- Transparent communication of next steps and status to instill confidence.
- Demonstrable problem-solving skills.
- Collaboration across teams.
The ideal candidate will possess a strong background in cloud computing infrastructure and be able to develop an understanding of its technical aspects.
In addition, the candidate should exhibit exploratory learning skills and troubleshooting abilities for online services and general billing processes.
- Key Responsibilities:
- Technical comprehension of commercial platform procedures and protocols.
- Problem-solving skills for online services, order-to-cash operations, and general billing systems processes.
- Development of an understanding of cloud computing infrastructure and architecture.
- Strong communication skills.
- Excellent verbal and written English communication skills.
- Precise interaction with customers.
The successful candidate will have the ability to communicate complex technical information clearly and concisely, ensuring seamless support to clients.
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