Account Director- Client Servicing

2 weeks ago

Gurgaon, Haryana, India STCH Integrated Marketing Solution Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Experience in Events Industry is mandatory.

Client Relationship Management:


• Build and maintain strong relationships with clients, acting as the primary point

of contact.


• Understand clients' business objectives, target audience, and marketing goals.


• Proactively identify and address client needs and concerns.


• Identify opportunities for upselling and cross-selling within existing client

accounts.


• Contribute to new business development initiatives.


• Develop and present proposals to potential clients.


• Resolve client issues and complaints in a timely and effective manner.

Project Management:


• Oversee the entire project lifecycle, from initial briefing to final delivery.


• Develop detailed project plans, deck, timelines, creative checklist,

presentations and budgets.


• Brainstorming on the concept and design of the event by keeping client's

requirements in head.


• Assign tasks to team members and monitor progress.


• Ensure timely delivery of high-quality deliverables.


• Giving presentations to the clients.


• Manage project budgets and track expenses.

Team Management:


• Lead and mentor a team of executives.


• Foster a collaborative and positive team environment.


• Provide guidance and support to team members.


• Conduct performance reviews and provide feedback.

Reporting and Analysis:


• Prepare regular reports on project progress, client satisfaction, and event

performance.


• Use data-driven insights to optimize future events.

Qualifications and Skills:


• Bachelor's degree.


• 10+ years of experience in client servicing in an event agency.


• Strong understanding of events industry.


• Excellent communication and interpersonal skills.


• Strong project management and organizational skills.


• Ability to multitask and prioritize effectively.


• Strong attention to detail.


• Proficiency in Microsoft Office Suite.


• A passion for events and a desire to stay up to date with industry trends.

  • Open to travel.

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