SAP CRM Functional Analyst
2 days ago
Description :
Job Title : SAP CRM Functional Consultant
Job Summary :
We are seeking a highly skilled and experienced SAP CRM Functional Consultant to join our dynamic ERP team. The successful candidate will be responsible for implementing, configuring, and supporting SAP CRM modules, ensuring seamless integration with core SAP systems such as ECC and S/4HANA. The role demands deep functional knowledge, hands-on configuration expertise, and a strong ability to translate business needs into scalable and sustainable SAP CRM solutions.
The consultant will be involved in end-to-end project lifecycles including requirement gathering, solution design, configuration, testing, training, and post-implementation support. The position requires close collaboration with business stakeholders, cross-functional teams, and technical developers to ensure the delivery of high-quality CRM solutions aligned with organizational goals.
Key Responsibilities :
- Perform end-to-end functional configuration and customization in SAP CRM modules - Sales, Service, and Marketing.
- Engage with business users to analyze requirements, document business processes, and translate them into detailed functional specifications.
- Conduct unit testing, integration testing, regression testing, and UAT to validate CRM functionalities and business workflows.
- Work closely with ABAP and middleware teams to support enhancements involving BADI, BAPI, workflows, and user exits.
- Configure and validate CRM Middleware components to ensure accurate and consistent data replication between SAP ECC and CRM systems.
- Provide post-implementation support, troubleshoot production issues, and resolve functional discrepancies reported by business users.
- Develop functional design documents (FDDs), configuration documentation, test case scripts, and process flow diagrams.
- Lead or participate in requirement workshops, blueprinting sessions, and training sessions for key business users.
- Support integration with SAP SD, MM, FI, and other third-party applications as per project requirements.
- Ensure compliance with SAP best practices, system governance, and change management procedures.
- Participate in system upgrades, patch testing, and release management activities.
Required Skills and Experience :
Experience : 58 years of strong hands-on experience as an SAP CRM Functional Consultant (Sales, Service, Marketing modules).
Core Expertise :
- In-depth knowledge of CRM Sales, Service Management, and Interaction Center functionalities.
- Hands-on experience in Business Role Configuration, Partner Determination, Action Profiles, Copy Control, and Organizational Model.
- Ability to configure CRM Middleware, monitor queues, and troubleshoot integration errors.
- Exposure to CRM UI Framework, WebClient UI, and end-user role management.
Testing & Validation :
- Proficient in creating Test Plans, Test Scenarios, and UAT coordination.
- Expertise in CRM Testing, defect tracking, and validation of business processes.
Process Knowledge :
- Strong understanding of CRM business processes such as Lead Management, Opportunity Management, Service Orders, and Campaign Management.
- Experience working in Agile / Hybrid project environments.
Documentation & Communication :
- Skilled in preparing functional documentation, training materials, and SOPs.
- Excellent communication, stakeholder management, and interpersonal skills.
Preferred Qualifications :
- Experience in SAP CRM integration with SAP ECC/S/4HANA modules (SD, MM, FI).
- Exposure to SAP Cloud for Customer (C4C) or S/4HANA Service Cloud is an added advantage.
- Understanding of CRM Technical Architecture, UI Components, and Middleware data models.
- Prior experience in full lifecycle implementations (Blueprint to Go-Live).
- Ability to mentor junior consultants and support knowledge transition within the team.
Soft Skills :
- Strong analytical and problem-solving skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Excellent client-facing skills with a consultative mindset.
- Commitment to continuous improvement, innovation, and learning new technologies.
Education :
- Bachelors or Masters degree in Information Technology, Computer Science, Engineering, or Business Administration (or equivalent).
- SAP CRM Functional Certification preferred but not mandatory.
Work Location :
Employment Type :
Full-Time / Permanent
-
SAP CRM functional Consultant
4 days ago
Bengaluru, Karnataka, India PRADEEPIT CONSULTING SERVICES PVT LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSAP CRM Functional Consultant10+ years of overall SAP experience in a functional/technical/user roleMust have a good understanding of business processes, particularly Utility Industry shared services.Must have excellent customer-facing and soft skills, solution-oriented, looking for win-win opportunities.Must have experience in managing multiple...
-
SAP CRM Functional Professional
2 days ago
Bengaluru, Karnataka, India PRADEEPIT CONSULTING SERVICES PVT LTD Full time ₹ 15,00,000 - ₹ 25,00,000 per year5+ years of hands on SAP CRM core configuration and project delivery experience with at least one SAP CRM project full implementation in the Utilities sector.Must have experience and strong awareness of SAP CRM to ISU middleware configuration. (BDOCS)Strong Knowledge of Business transaction configuration for example IRKnowledge of technical master data...
-
SAP CRM Functional Consultant
1 week ago
Bengaluru, Karnataka, India Infosys Full time ₹ 5,00,000 - ₹ 15,00,000 per yearSAP CRM Functional Consultant• Consultant with a minimum 2+ years full life cycle SAP Project implementation. • Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales, Service, Marketing, Interaction centre, etc. • Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues. •...
-
SAP ISU/CRM Techno Functional Professional
4 days ago
Bengaluru, Karnataka, India PRADEEPIT CONSULTING SERVICES PVT LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per yearSAP ISU/CRM Techno Functional - 8+ Years -Bangalore (1 Lac Joining Bonus)About the job SAP ISU/CRM Techno Functional - 8+ Years -BangaloreJob Title: ?SAP ISU/CRM Techno Functional - 8+ Years - On-Site - Bangalore | Middle East Project Key Responsibilities:Minimum of 8 years of experience in SAP ISU and CRM development, with a strong focus on both technical...
-
SAP ISU CRM Functional Professional
4 days ago
Bengaluru, Karnataka, India PRADEEPIT CONSULTING SERVICES PVT LTD Full time ₹ 15,00,000 - ₹ 25,00,000 per yearExperience: 5+ YearsJob Type: RemoteWork time zone: IST timeClient: BoschEnd Client: SWS (Southern Water Service)Job Description:5+ years of hands on SAP CRM core configuration and project delivery experience with at least one SAP CRM project full implementation in the Utilities sector.Must have experience and strong awareness of SAP CRM to ISU...
-
Sap CRM consultant
3 days ago
Bengaluru, Karnataka, India Talent Worx Full time ₹ 20,00,000 - ₹ 25,00,000 per yearTalent Worx is excited to welcome a knowledgeable SAP CRM Consultant to our growing team. In this role, you will play a crucial part in implementing and supporting SAP Customer Relationship Management (CRM) solutions that drive our clients' customer engagement and sales processes. Your expertise will help organizations streamline their customer interactions,...
-
Manager | SAP CRM | Bengaluru | SAP
2 days ago
Bengaluru, Karnataka, India Deloitte Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob requisition ID :: 89848Date: Sep 25, 2025Location: BengaluruDesignation: ManagerEntity: Deloitte Touche Tohmatsu India LLPJob Summary:As a Manager specializing in SAP CRM and Partner Relationship Management (PRM), you will lead end-to-end implementations and optimizations combining both technical and functional expertise. You will bridge the gap between...
-
sap crm abap
1 week ago
Bengaluru, Karnataka, India VAYUZ Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJOB DESCRIPTIONRole Expectations:ABAP Programming: Proficient in ABAP programming language, including advanced features and techniques.Experience in CRM ABAP with proven experience in CRM transactionsSAP Development Tools: Experience with SAP NetWeaver Developer Studio, SAP GUI, and other development tools.Data Dictionary: Strong understanding of SAP Data...
-
SAP CRM
6 days ago
Bengaluru, Karnataka, India Elfonze Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob InformationDate Opened09/23/2025Job TypeFull timeIndustryIT ServicesCityBengaluru,HyderabadState/ProvinceKarnatakaCountryIndiaZip/Postal Code572132Job DescriptionSAP TPM(Trade Promotion Management) functional skills for end-to-end configuration and customization in SAP CRM,CBP,TPM,Funds Management,Pricing and Claims Management Must have experience of...
-
SAP CRM Consultant
4 days ago
Bengaluru, Karnataka, India PRADEEPIT CONSULTING SERVICES PVT LTD Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRoles & Responsibilities:As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application...