Telecaller

7 days ago

Vaishali DelhiNCR, India Infinity Auto Technical Services Full time ₹ 1,33,333 - ₹ 4,00,000 per year

No Sale Target only customer support.

Job Description:Infinity Auto Technical Services is looking for a proactive and customer-focused Telecaller (Inbound) to handle incoming calls from clients regarding our automotive services. The ideal candidate should have excellent communication skills, a customer-first attitude, and a basic understanding of automotive service processes (training will be provided if needed).

  • Key Responsibilities:Answer incoming calls from customers in a professional manner.
  • Provide information about services such as car repair, maintenance, diagnostics, etc.
  • Book service appointments and manage scheduling efficiently.
  • Handle customer queries, complaints, and provide appropriate solutions.
  • Record details of inquiries, feedback, or complaints in the system.
  • Coordinate with the operations and workshop teams for follow-ups.
  • Maintain customer satisfaction by providing prompt and accurate service.

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