Telecaller

3 days ago

Sector Delhi NCR DelhiNCR, India Apex Advertisers Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Tele caller – Inbound/Outbound Support

Department: Customer Support

Location: Sector 70, Noida

Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday)

Employment Type: Full-time

Experience Required: Minimum 1 year in telecalling or customer support

Job Description:

We are hiring a dedicated and customer-focused Telecaller (Inbound Support) to handle incoming calls and assist customers with timely resolutions. The ideal candidate should have strong communication skills in Hindi and English, basic Excel knowledge, and prior experience with customer support tools like Richpanel, Freshdesk, or Zoho Desk.Key.

Responsibilities:

  • Handle inbound and Outbound customer calls and provide clear, helpful resolutions.
  • Manage and respond to customer queries using WhatsApp, Email
  • Maintain accurate call records, customer information, and follow-up actions.
  • Communicate fluently in Hindi and English (both verbal and written).
  • Coordinate with internal departments for complex or escalated cases.
  • Use Microsoft Excel to log data and prepare basic reports.

Requirements:

  • Minimum 1 year experience in tele calling/customer support.
  • Strong verbal and written communication skills in Hindi and English.
  • Calm, patient, and professional approach to handling customer concerns.

Preferred Qualification:

  • Graduate in any stream
  • Experience in an inbound/outbound support role, preferably in e-commerce or services

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