Executive - Loyalty - Inorbit Mall (Vizag)

Dear Candidate,

Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall.

Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards.

Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem.

Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga.

QUALIFICATIONS: GRADUATE , MBA / PGDBM Marketing specialization

EXPERIENCE RANGE: 1 to 3 years of similar experience in Space Selling Marketing.

CANDIDATE PROFILE:

We are looking for a professional, with a pleasant & competitive attitude that thrives in enrolling the mall customers into our loyalty program. The successful candidate will play a fundamental role in achieving our customer enrolment and revenue growth objectives. He/she must be comfortable in approaching our customers at the malls & promoting our Loyalty Program, generating interest and responsible for conversions.

JD - Executive - Loyalty

• Demonstrate and provide information on loyalty program to our customers while helping them with all their queries. Approach the customers for program enrolments.
• Create a positive image about the program, convince the customers and lead consumers to use it.
• Convert & convince the mall brands to participate in our program for creating value & a rewarding journey to all the mall customers.
• Daily interaction with brands staff for pitching our program to their customers.
• Ensure that we make this program an integral part of their every shopping journey
• Understand the program journey in details & guide the customers through it.
• Guide the customers through the campaign communication, distribute leaflets etc. to source new sales opportunities
• Identify customer interests and understand customer needs & requirements inside the mall & pitch the program accordingly
• Report on enrolments done (No. of enrolments, no. of earns, Redeems etc.) by him/her
• Identify ways of interacting with the customers at different touchpoints in order to drive the entire customer journey
• Ensure that enough & right communication has been placed at the malls
• Meeting the program enrolment target & objectives.

KEY SKILLS:

• Ability to understand customer needs and handle different types of personalities
• Strong listening, communication, presentation, interpersonal skills in a polite, patient manner and social skills
• Strong convincing skills & negotiation skills.
• Ability to work in a customer-facing role.
• A dynamic, proactive approach and sense of initiative.
• Client-focused mentality and a Can-do attitude
• Previous sales experience will be an add-on.

Interested candidates can send their resumes at

Best Regards,

Priyanka Kunsingh

Executive - Human Resources