Regional Manager-RCU

7 days ago

Chennai, Tamil Nadu, India Hinduja Housing Finance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Interested candidates can share their CV to

General Job Responsibility

  • Fraud Identification & Control (Pre and post approval)
  • Verify loan documents through empaneled agencies to curtail fraud at entry level.
  • Ensure sampling effectiveness in order to control application fraud.
  • Ensure background / profile checks on profile of customer / various agencies through market intelligence/feedback.
  • Handle fraud detection and investigation by empaneling good agencies with the relevant experience and expertise to handle such cases, ensuring proper SLA's with the agencies.
  • Prepare a corrective action plan based on the intensity of fraud penalizing the customer / channel/ associate involved in committing the fraud.
  • Ensure corrective action and set polices to act as deterrents recovering the loss to the organization.
  • Logically conclude cases with modus operandi & highlight the gaps proposing corrective measures & feedback to business team.
  • Fraud Prevention & Control (On going basis - post approval). Ensure pre appointment reference and profile checks are conducted on all staff and executives.
  • Follow up of reports as per specified TAT from the vendors.

Principal Accountabilities Strategic

  • Ensure location wise & RCU agency audits as per SOP including cross verifications & cross location audits.
  • Oversee regular audits at the agencies (Sales/Processing/Verification/Valuation) to check if the processes laid down are followed conducting random cross checks on reports submitted by the verification agencies for authenticity of information submitted Other Initiatives
  • Ensure agency payouts & other related RCU costs are kept within budgeted provisions
  • Ensure standardized RCU processes are followed across various locations in terms of basic sampling and reporting thereof.
  • Work closely with the internal team/external regulatory bodies to execute appropriate action against fraudulent individuals and bring to the conclusion.
  • Conduct field visits as per requirement
  • Agency management and reporting in TAT

Person ProfileEducational Qualification

  • MBA/PGDM.
  • Experience
  • 11-15 yrs experience in RCU division.
  • Preference will be given to Banking & NBFC industry candidates OR Housing Finance Industry

Specific Skills

  • A High Level of Professionalism.
  • A Passion for Building and Growing Relationships
  • The Ability to Gather Feedback and Provide Innovative Insight
  • Highly Ethical
  • Decision Making Skills
  • Goal orientated
  • Operates in a fast-paced office environment
  • Willing to put in overtime if need be
  • Ability to motivate and self-motivate
  • Highly responsible and dedicated
  • Recruitment and training skills

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